My tour experience with Alberto (Alby) s ...
My tour experience with Alberto (Alby) started well. What appealed to me was the location and the spacious layouts. I learned that management is the same as owners, thus more care would likely go into the building. I was also told many of their staff also lived on site and thus it was also incentive for them to ensure they had good neighbours. I had a friend living there who told me he heard the neighbours above him so when I went home and saw the same layout I saw and was interested in was also available on the highest floor, I opted for that one. I was assured by Alby that unit was good to go for a move in before end of the year and decided to trust him on that. My move in was supposed to be right before NYE and was a disaster. The unit had not been professionally cleaned as I was told it would be with dirt and hair among other things in the drawers and even fridge and had ants, spiders and silverfish and I’m not talking about just a handful. I felt neglected as I had shared these were issues at my previous home and some of the reasons I wanted to move. I was not pleased with initial attempts to handle this however I also understood it required management to handle which would not be possible until after the new year holiday. Thankfully I had some days of overlap at my old home and decided to wait to be contacted by the property manager delaying my move. However things got better which distinguished how Berkshire, a professionally managed residential community, differs from a place with a private landlord. I was contacted by Jessica, the property manager just after New years day who assured me I would be credited for the days I could not yet move in, assured I had cleaners that morning and pest control right away. She also took the time to do a walk through of the unit personally and ensured any concerns would be tended to right away. That’s when I got to meet the super helpful and friendly maintenance staff. Tracy who initially gave me the keys also remembered to check in with me to ensure all was sorted when I officially moved in and despite the initial hiccup, Alberto continued to be helpful and friendly with any questions on moving day and after.
Things can go wrong anytime and anywhere but what matters is how they are addressed and what steps are taken to ensure the same thing doesn’t keep happening and Jessica did a fantastic job convincing me with words backed by actions that I should give this place a chance. Berkshire owners whoever you are, thanks for my new home. P.S. You are lucky to have Jessica!
All in all, after 2 weeks of living here, Berkshire appears to be a good community, with friendly staff and neighbours, a place my dog loves due to the very pet friendly nature of this area and last but not least, any resident concerns are addressed professionally and quickly.