Cascade Link at Douglas

I lived at Cascade for a year, and while there are some nice aspects to the building, it does not fully live up to the “luxury” label—especially considering the price. The apartments themselves are well-designed, and the pool area and study lounge are great. The elevators are also impressively fast, which is a nice perk. However, the issues outweigh the positives.
The biggest problem was the constant construction, often right outside my window, waking me up at all hours. Despite this major inconvenience, there was never any compensation. It’s obvious they cut corners to finish this building as quickly as possible, and it shows—especially in areas like the gym, which is way too small compared to the neighboring Core building’s gym. Machines also break frequently, though at least the gym is open 24/7.
The complex is overrun by college students who do not treat the property with respect, leading to a less-than-ideal living environment. While there is always someone at the front desk, they are rarely friendly or helpful. Security is also a concern, as homeless individuals are sometimes directly outside the building entrances.
If you have a family, I would strongly advise against living here. The environment is not family-friendly, and the price is absolutely ridiculous for what you get. While Cascade has some positives, it’s hard to justify the cost given all the issues. If you’re looking for true luxury and a well-maintained, respectful living environment, you’ll be better off elsewhere.

Andrea is a wonderful leasing agent, was patient with us when touring units and asking to see the amenities on more than one occasion. Thanks again!

We got 5 star service from leasing office and Weeclef Archange!  Replies come really fast for all kind of questions!

The service from the concierge and leasing office (particularly Andrea) has been consistently disappointing. Rather than being welcoming and helpful, they make residents feel like an inconvenience—despite their role being to assist us. Requests are often met with dismissiveness, making even the simplest inquiries unnecessarily frustrating.

Leasing is so unhelpful and rude. They half do everything at this building. They cheap out on the staff and up keep of the amenities. Andrea specifically is extremely rude and incompetent.  I really don’t know who she thinks she is speaking to paying customers with her tone. Talia, the week-days concierge is also extremely rude and unkind when asked to do simple things like her job. With the prices you pay here you won’t get the quality service that you are expecting. In addition to the horrible staff and service the apartments are crap and constantly falling apart. Management will try to scam you at any chance they get. The parking lot is horrible (you pay $175 per month per car) and half the time you can’t get a spot without driving up 7 floors. They reserve all of our parking for commuters and the grocery store and it is so frustrating. My friends come to visit for a few hours and they get a $50 ticket. Don’t sign the lease you will regret it.

Very nice supermarket!

Very beautiful and amazing building The concierges from 5th avenue are awesome one of the Best in is Thomas

Cascade at Douglas is the worst managed large apartment complex I have ever been associated in my long career. It is impossible to get remotely helpful. Customer Service despite repeated tries. I have never had a worse experience with a landlord, unfortunately.  I would give zero stars except that is not an option on this site.

Parking garage restrictions have gotten ridiculous with the new rules. The better spots are not only reserved for Milam's customers,  but now also for non-resident metro rail commuters. We are expected to park on the much less convenient upper floors. For this and other reasons such as the water pressure issues and marijuana odors, I. will plan to look elsewhere when my lease expires.