Five Star Premier Residences of Hollywood

My parents moved in a month ago, and we are very happy! We toured many facilities before choosing Five Star. Things we noticed about Five Star while touring is that the residents all looked very happy, and many even stopped to tell us how much they love it there. The staff is absolutely amazing. At some of the other places we toured I felt like my parents were just another number for them, but not at Five Star. Everyone there has shown me that they care about the residents, and they have all treated my parents with so much kindness. I couldn't imagine a better place! Thank you Five Star!

My father recently fell and was hospitalized. Then he was moved to skilled nursing. I won't name the facility - because it was a nightmare of confusion and poor communication and care. What I will say is that Five Star of Hollywood literally brought sanity back into our lives. They stepped in when we were getting no help. They were able to assess Dad and admit him to their Assisted Living. They moved mountains when the other facility said they were discharging him, but then came to a dead halt when we said we had a place for him to go. No returned phone calls. No answers. No paperwork sent on time. Absolute chaos. And Five Star managed to get through to them and get everything taken care of.
He has turned a corner since the move to Five Star. Better outlook. Better care. Better attitude. Better PT. And we will soon be moving our Mom over to the memory care at Five Star of Hollywood. They will be on the same floor - just different spaces. But they will be able to be together often and both will be safely cared for by people who really know what they are doing!
As we were touring the facility a resident walking by needed some assistance. Darline, who was showing us the areas, very discreetly excused herself and helped the resident return where they could get some assistance. No fuss. No drama. Respectfully, and graciously redirected.
In our transition days, it was very stressful getting paperwork from the skilled nursing. Everyone from Five Star jumped in and got it done.
Making huge decisions for ageing parents is not easy. But Five Star has been nothing but gracious and attentive in helping us navigate this part of the journey.

Five star My mother has been living at Five Star Premier Residences in the Independent Living apartment since April of 2024.  It has been a wonderful experience overall. When we started looking for independent living communities “just to see what is available,” Five Star was the first place we stopped to see. Mom and I both had the same impression from the very first moment, which was this was such a friendly, upbeat, and welcoming place. Overwhelmingly positive energy. We met with Darline in on the sales team who is a gem. Darline stayed in close touch with us as we were trying to make the decision and was always ready to answer questions.  Mom and I did visit another property and researched several places online, but nothing compared to Five Star.
The apartment we selected (a 2 bedroom/2 bathroom) is on the fourth floor facing east and has a beautiful view of trees and the small lake in the front of the property. Very peaceful! It originally had a shower/tub combination in the primary bathroom which was not safe given my mother’s mobility issues, and Five Star agreed to have that updated to a walk-in shower.  The unit was painted and was in good shape when mom took occupancy.  The one issue that has been somewhat recurring is with the air conditioning, which has leaked several times (fortunately on a waterproof floor). The maintenance team is fairly responsive (some days less than responsive) and has tried to quickly resolve this issue each time it has happened.
The facilities and programs for the residents are excellent — and, they are in the process of updating paint, carpet, furniture, etc. It looks fantastic.  I have enjoyed several meals with my mother in the restaurant and appreciate all of the variety of options. The quality of the food I would say is generally very good. They also have a small cafe that is open during the day for sandwiches - and the sandwiches are great!
The programming offers several options from musical entertainment, exercise classes, lecture series, etc. Another plus is on-site physical and occupational therapy, which my mother has taken advantage of and has enjoyed.
The administrative staff is excellent — caring, helpful, concerned, responsive to needs. I am grateful for how easy it is as the daughter living nearby to interact with them.
I am very pleased with my mother’s experience at Five Star and feel lucky to have such a place so close to where I live. I know my mother is happy and engaged, and feels a growing sense of community around her.