Gables Grand Plaza Apartments

We were really served excellent and the process has been fast, although we have not yet been told that we are approved anyway I still think it has been an excellent experience

Excellent service, as always.  Had an issue with my washing machine and got a brand new one within 3 days; very happy with level of service.

The best part of living in GGP is the staff! Marla, Taylor and the maintenance guys are always pleasant even under the unfortunate situation Highmark has put them in.  Highmark has not been transparent with the staff or the residents regarding all the issues the building has.  Regardless of the situation the leasing and maintenance teams have always been willing help how they can.  They get 5 stars but Highmark gets nothing.

Quiet place equipped with everything. Advised

Broken elevator, Broken pool, broken AC, numerous burnt out light, broken door closers, broken motion detectors, very poor lighting in apartments and garage, garage is filthy, very poor general maintenance, apartments do not have return air grills so a humidifier is required. Management keeps on-site staff in the dark about everything. It is an amazing location so it’s a shame upper level management doesn’t realize what they have. There is no reason why this complex doesn’t have a waiting list if it was properly taken care of.

Our unit could not have been more disappointing. The place was filthy, the bedroom door wouldn’t shut, the TV didn’t work, the shower leaked all night, and the place smelled like dog urine. We actually slept with all of the lights on our one night there to keep the likely cockroaches at bay. We left the place after one night, leaving 5 nights of the unit unused, hoping to get a refund. But of course we’ve been dealing with the run-around from customer service for now 72 hours. The pictures they show online are not remotely representative of the unit. Remember your friend’s disgusting apartment junior year of college? Pictures of that apartment would be more representative of the unit you’ll have at Grand Gables. The place is a dump and customer service is a nightmare. Thankfully we were able to secure a place at Fontainebleau for relatively the same price we paid for this disaster. Find other accommodations.