I am very disappointed in the management ...
I am very disappointed in the management team at Opal Towers West. My grandmother (86) - who’s lived there over 30 years- took a fall outside the property recently. I called the property manager to understand the issue, and he was rude, disregarded the concern, and was grossly unprofessional, insinuating no one in my family check-in on her or is familiar with the building, which is entirely untrue. As a property manager, when this type of event occurs, regardless of the root cause, it should be handled respectfully and professionally. Residents safety and well-being should be always prioritized and taken seriously, which was certainly not in this case in this instance.