Reply from 275 Fontaine Parc
Feb 25, 2025 7:57 am
Dear Maria Jose,Thank you for sharing your experience with us. We truly apologize for the confusion and frustration you encountered during the application process. We understand how important it is to have clear communication and transparency, and we are sorry that your expectations were not met.As mentioned to you during the application process, we never guarantee the screening results of the application. The results are based on several different factors, including credit, income, and background checks. We strive to provide accurate guidance every step of the way. Michelle, our leasing specialist, is the person who communicates with all applicants and future residents, guiding them through the entire process.We regret that there was an issue with the system that led to the availability of the apartment being incorrectly displayed and that the process didn’t go as smoothly as it should have. Please be assured that we are reviewing our procedures to prevent similar issues from occurring in the future.Regarding the information about the application and approval process, we are sorry if it was unclear or caused any misunderstandings. We aim to provide the most accurate information, but as we discussed, the final decision is based on the results of the screening, which can vary.We appreciate your feedback and will take it into account to improve our communication moving forward. If you would like to discuss your experience further or have any questions, please don't hesitate to reach out to us directly.Once again, we apologize for the inconvenience this caused and appreciate you bringing it to our attention.All the best,275 Fontaine Parc(786) 600-7255