Captiva Cove

Management does a great job at keeping the whole complex clean, handles maintenance requests promptly, and always has nice events for the families and kids. Very nice group at the office

Bunch of idiots in office. If it’s not broke don’t fix it. Every year they have to take time out of my day to grasp a stupid parking permit and have them place it on my car. When they could easily drop it off in front of our door and do it myself. Now gate is packed with a line reaching down the road.

The customer service is definitely the best I've experienced in any apartment complex I've ever lived at. Kelly is phenomenal, super friendly and very helpful. Thank you!!

Every since Silvia has left the customer service has gone DOWN! They are all rude and always putting their kind before people I HOPE SOMEONE LOOK INTO THE MANAGEMENT TEAM ASAP !!!! Very rude and racism towards people!! this is no way to live !

The apartments are spacious, economical, and well-updated compared to sister properties. However, if you are of Hispanic origin, you might have a better experience here. For everyone else, the treatment is disappointing. The reception staff are dismissive and condescending when asked basic questions, while maintenance employees seem to be on a power trip, prioritizing certain residents over urgent issues.
Customer service is virtually nonexistent—calls to the office go unanswered, online requests are ignored, and emails are never acknowledged. When visiting in person, the staff’s attitude is unprofessional, making residents feel unwelcome, as if they must earn their attention.
It’s disheartening that our homes are managed by people like this. The staff behave as if they are above the residents, despite living in the same community. This is income-based housing, not Section 8, and certainly not the ghetto—yet they treat residents with little to no respect.
The entire staff needs retraining, with a strong emphasis on professionalism, manners, and basic human decency. No one should feel disrespected or unheard in their own home.
Overall, the lack of respect and accountability from the staff is unacceptable.
However, if you can navigate past the gatekeepers in the office who seem to pick and choose who gets processed, this can truly be a beautiful place to live.

The staff they have in the office is Rude, Racist, and disgraceful! I came in to inquire about available units. An elder Spanish lady started brushing me off when I was trying to explain the reason for my visit. She stated that I have to wait 1year to get on the waiting list. I informed her that I was told that 1 year ago. As to the reason I'm here today. The gentleman was helpful he was able to assist me, when he requested help, a lady with a right arm tattoo sleeve came to assist. She was VERY Rude and arrogant. Her tone was distasteful and belittling when explaining about the waiting list for 2 years. I will not apply here if there staff is rude like this to a potential resident. I can only imagine what the actual residents go through. Those ladies need customer service training ASAP!

Excellent place to live, quiet, very safe, clean and beautiful

Very orderly community

Wonderful place