Icon Las Olas Luxury Apartments

BEWARE OF FAKE REVIEWS! Look at the amount of reviews for the positive reviewers and judge for yourself. Building was built for condos, not rentals. That being said, the management for delivered packages is a disaster. High rise has two elevators on one side, two in the other, meaning there's sometimes long waits for the elevator. DO NOT pay the valet, these guys don't manage what goes in and out of it. My brand new car got hit THE FIRST DAY I left it in their care, they handled the situation with zero urgency, with a smile on their faces, like it's not their car obviously. Management couldn't care less. Communal areas in the parking floors are neglected. Parking spaces are almost all reserved, meaning you're forced to either pay valet or pay reserved parking.
EDIT #1: One elevator was out for two weeks. Between the carpeting company, the random movers, the elevator technicians and the residents, we were cramming ourselves into the single working elevator jam packed after having to wait for it for 10-15 minutes. I just got here, one of the residents was threatening to sue.
Also when I got here the mailbox had mail from like 5 or 6 names, people come here and leave immediately.
Decreased two stars to one. A complete failure. Borderline inhabitable.
EDIT #2: Had some furniture set up for the delivery on
December 2023, admin didn't respond and it almost cost me a restocking fee.
Had a neighbor here that broke the lease and left because of the elevator situation we had in November 2023 and I'm guessing these guys profit from early lease termination penalty fees. I've had a green hose right in the middle of my balcony view since I got here and I'm starting to think they're just trying to pss me off with this hose maybe trying to get me to leave and pay them the penalty fee. They said it can't be moved because they can't control the wind. Looks like the roof doesn't have a hose bib. It's actually ATTACHED RIGHT THERE IN THE MIDDLE OF MY VIEW, look at the pictures attached. This has been like this since I moved here. Also, the mirrors are stained as you can see in the pictures.
Thinking further into this weird situation I'm guessing this didn't become a condo because appraisers couldn't set the prices expected by the developer. The only beautiful thing about this building is that it's right on Las Olas blvd, it's next to great restaurants and there's absolutely nothing between the building's view and the ocean. Be careful when signing a lease here, and also, something I didn't do and regret not doing, examine your apartment before signing the lease.
Fake reviews increased after me posting this one lol. PLEASE EXAMINE THE PLACE YOU WILL CALL HOME BEFORE SIGNING A LEASE.

Great experience! Just moved in and everything was taken care of. Great unit and especially the concierge Bryan couldn’t have been a better help.

I wish to comment on Bryan Jacob’s the assistant property manager at Icon Las Olas. My husband and I were so pleased to find ourselves working with a 6 Star manager while looking at this beautiful building.  We had so many questions but Bryan was patient , polite and very professional.  He represented the property so well and answered all of our questions. We had a minor hiccup during the process ( not Bryan’s fault ) and he jumped in and resolved it to our satisfaction. As a former longtime resident of Las Olas Grand condominiums I have experienced 5 Star service. Bryan Jacob’s brings that as well as knowledge and impeccable professionalism to our Icon  journey.    J Rhoades/ K Honaker.

I will say we love living here so far, (2 months) The staff, cleaning, valet, front desk have all been amazing, accommodating, and attentive to residents needs. To name a few, Bryan asst mgr, Bryan concierge, Jos, Dee, Ezekiel, are all exemplary employees. I named them because we typically interact with them on a daily basis. I met Caroline the new property manager a few times and she’s very nice. Anytime I text Bryan (asst mgr) he immediately responds that he’s on it. I have sent him a few minor issues since we’ve been here and he got them resolved immediately. The building is starting to show its age, but the manager Caroline sent an email stating what is planned for repairs, cleaning, renovation, or replacement. I can honestly say we’ve noticed things already getting done in the short time we’ve been here. All positive changes. We love that they’re aware and on top of things. Regarding the elevators, we live in the north side so our elevators only service 3 apartments per floor versus 5 on the south side. Management does send out a notification for move ins, elevator repairs, elevator maintenance etc. to make you aware of upcoming delays. The apartment is amazing, the layout, floor, and view, everything about it. It just feels like home. Looking forward to the remainder of our lease, and possible renewal.

I've lived in Icon Las Olas for two years and have loved the experience. The apartments & amenities are beautiful. My guests are always in awe of the place! The new property Manager, Carolina Burgos, is fantastic. She is so kind, personable & knowledgeable. She cares so much about giving the best experience to the residents, and helping however she can, as quickly as she can. The Assistant Property Manager, Bryan Jacobs is also fantastic. He's friendly, personable and always willing to help. He makes it feel like home with his outgoing personality & transparency. Icon is a great place to call home - you feel like you live on vacation!

Renters Beware: Icon Las Olas "Luxury" Apartment Rentals My tenure at the Icon Las Olas, from November 2017 to September 2023, was marked by a series of distressing events that have significantly marred my living experience. From multiple instances of urine seeping into my bathroom due to problems in the unit above to a significant flood in October 2020 and another severe flood on August 6, 2023, the ongoing nightmares have left me deeply dissatisfied.
Management's response to these incidents has been nothing short of appalling. Communication during crises has been chaotic, lacking clear updates for affected tenants. The rushed repairs raised legitimate safety concerns, and despite assurances, my unit continued to face unresolved issues.
The relocation process further compounded my dissatisfaction. Hotel reservations went awry, and a blatant lack of accountability additionally tainted the experience. Even the movers, Finest Fellas Moving & Storage, recommended by building management, failed to meet expectations. They not only damaged my furniture but have yet to present a fair resolution. The suspicion of kickbacks between Icon Las Olas management and Finest Fellas Moving & Storage, particularly the business relationship between Bryan Jacobs and Mitchell Horowitz, has only added to the overall frustration.
The cumulative impact on my mental and physical health, as well as my finances, has been immeasurable. The compensation offered by Icon Las Olas/TRG, a mere one-month rent, was insulting, especially with their attempt to charge me for breaking the lease, compounding the injustice. The rent is exorbitantly steep compared to the standard of living in the building.
In sharing my experience, I caution others about potential safety concerns in the South Tower. A consistently profound reaction from those who hear my story is the prevailing sentiment of astonishment – 'How did I not know about this?' Transparency and accountability are crucial, and until Icon Las Olas/TRG addresses these concerns publicly, I strongly advise against considering this building as your home.
The sheer volume of pictures and videos at my disposal is genuinely staggering. I have included only a few screenshots to convey the gravity of the flooding. South Tower damages extend from floors 17 to 8, with the 07 and 08 units bearing the brunt of the devastation.

Two words: Bryan Jacobs Yes, technically, it's a name, but you get the idea. He is the number one reason we decided to move to Icon. He is highly knowledgeable, responsive, kind and, most importantly, honest.
We looked at a ton of places. We run a small financial technology firm, and time is not something we have much of (like most non-retirees.) We looked at many condos and apartments, but Bryan made us feel at home. If you look at other reviews (Google and others), one message you will find consistently is how incredible Bryan is. I read the reviews before we toured. After experiencing first-hand how much he goes out of his way, I had to share our positive experience. Icon is very fortunate to have him.

Icon is the absolute best apartment high rise of Fort Lauderdale and it starts with the staff! We sold our condo with a quick close and needed a place within a week. We saw multiple apartments but chose Icon for these reasons: - No hidden fees with the rent. No pest control, and garbage fee on top of the rent.
-The apartment layout is spacious. These new apartments feel like closets.
- Bryan Jacobs. All I can say is WOW! Bryan got us keys, an elevator reservation, parking decals and a perfect apartment in two days! Anytime we needed anything or had a question he was very quick to respond.
Ezekiel in maintenance always has a smile on his face and any issues are addressed immediately.
Bryan Steele in concierge is so helpful. He gave us a rundown on services the building offered and helped conduct a very smooth move in.
I am so glad we chose Icon. Thank you to all that make this building 5 stars!

Bryan and the entire concierge team are fantastic - after coming from Miami with a dysfunctional package room, this team is so organized and efficient.  #Superstars

Brian and the concierge team are fantastic and make living in the building such a breeze.  The elevators are fine,  and the building is maintained very well.