Magnus Brickell

A Disappointing Experience with Poor Customer Service I’ve been watching the construction of Magnus Brickell over the past few years, as I live in a neighboring building. Today, I decided to stop by to check out the amenities, explore the building, and see if I could schedule a tour or view an apartment on the spot—since it’s always good to explore options before your lease ends.
I visited the leasing office and met Louis, the assistant manager. Unfortunately, from the very beginning, his attitude was dismissive and unprofessional. After introducing myself, he asked for my name again within two minutes, and when I repeated it, he sarcastically responded that I had already mentioned it. His tone and approach were arrogant and unwelcoming—not what you’d expect from someone in a customer-facing role.
When I mentioned that my lease doesn’t end until December, he immediately lost interest, rather than engaging in a meaningful conversation or even considering that I might be looking for my parents—which was actually the case. Instead of asking thoughtful follow-up questions, he made assumptions and dismissed me altogether.
When I clarified that I could handle my current lease situation independently, he suddenly shifted the conversation to subletting policies—even though I never suggested I was planning to sublet my place. This was completely unnecessary and presumptuous, especially considering I hadn’t even been signed as a prospective resident yet.
Noticing how unwelcoming he was, I tried to give him an opportunity to adjust his approach, but instead of being receptive, he doubled down on his dismissive attitude. He even implied that simply letting me into the office was already an act of generosity. The entire interaction felt as though I was begging for the opportunity to be considered, rather than being treated as a valued potential resident—which should be his priority in a leasing role.
To make things worse, I wasn’t able to schedule an actual tour, and despite his promise to send me the necessary files, I never received anything—most likely because he didn’t even save my email address correctly. His only suggestion was to return in two weeks, which felt more like a brush-off than a genuine effort to assist.
After checking the online listings, I noticed that the apartment layouts are significantly smaller than those in my current building—yet priced the same. The listing photos are heavily edited and taken with wide-angle professional cameras, creating an illusion of more space. Additionally, the website misleadingly suggests the building is surrounded by open space, when in reality, it’s tightly enclosed by other buildings.
While I hope the rest of the staff provides a better experience, my interaction with Luis was enough to make me reconsider this building altogether. If you’re looking at Magnus Brickell, I strongly recommend doing thorough research and being prepared for poor customer service.

Thanks to Eddy From 5th Avenue Concierge for his help. Truly first class service from a first class building I can not wait to see how it progresses. Thanks Again to Eddy and the 5th Avenue team for the great support and hospitality.

Louis was so calm, patient & quick with his responses when answering questions regarding workforce & affordable housing. In Miami, it’s very hard finding helpful people so I just want to give my appreciation for that!