Originally we enjoyed living in this apa ...
Originally we enjoyed living in this apartment. Camille is amazing and always made us feel as though we were heard and cared for. A change has recently happened and new people are doing most of the "heavy lifting". This has caused a 100% turn around in customer service and how heard we feel which is why I am changing my review. A few weeks ago, an elevator started making a squeaking noise which sounds like a smoke detector with a low battery. That noise drives all of us crazy. My bedroom is next to the stairwell, which allows this noise to enter my sleeping area. It keeps me awake and when I do fall asleep, it tends to wake me up in the middle of the night. I reached out through both the maintenance portal and the Management portal for assistance. This was their response.
Mychel C Feb 12, 2024
"The elevator was inspected by the KONE technician and is working in perfect condition, the noise is normal for a motor of that size, sorry for any inconvenience."
Normal is the elevator directly next to the noisey elevator. That one doesn't generate noise loud enough to enter a unit.
Florida law states, as a tenant in Florida, you have the right to quiet enjoyment, which means you can peacefully occupy your rental property without unreasonable disturbances. I think interfering with ones ability to sleep constitutes as a violation.
Knowing this to be true, there has been 0 attempt to compensate for this nor reasonable attempt to resolve. That is what you get when you live here and have a reasonable complaint. Unreasonable dismissal of your concerns.