Royal Colonial Apartments

This entire experience was absolutely HORRIBLE!!! Liked · Nothing:  I attempted to call ahead to advise of our arrival time, but no one answered, however, I did leave a message. When we arrived, the leasing office was closed, and neither of the two phone numbers posted in the lobby door responded. With only 45 minutes to prepare for a wedding, I texted (561) 509-4341 to let them know we had arrived and needed access to the suite. After an unreasonably long wait, I finally received this text:
"Unfortunately, the unit you originally booked is no longer available, as it was rented by an agent. This is due to the building having both short-term and long-term rentals. However, I can offer you a double unit at 365 N Ocean Blvd, Unit 211. The access code is 3295. Since this isn't what you were expecting, we can issue a partial refund. Unfortunately, I don't have any other options available for tonight. There was an overbooking issue with the property."
I am not willing to accept a partial refund—I expect a full refund. This entire experience has been utterly disappointing and is a clear example of unprofessional service from the leasing company.
Disliked · What choice did we have? We were five adults preparing for a nearby wedding, yet when we arrived at the room on N Ocean, we found only one bedroom equipped with two queen beds and a pull-out couch in the living room. This setup forced two couples to share a single bedroom, creating a very uncomfortable and cramped situation with no alternatives offered. To make matters worse, the bed felt like we were sleeping in a bowl—its center was so deeply depressed that it ruined our sleep. And if that wasn’t enough, we discovered there was no hot water for showers in the morning.

Warning, total rip-off! We booked an apartment for a friend via Booking.com at the beginning of December for 4 nights. The entry code was not ready at check-in time. The apartment was dirty, had used bedding, towels and the garbage was not emptied. There were also cockroaches in the kitchen. Royal Colonial had promised a refund. However, despite these unacceptable conditions the full amount was charged - around $900 for 4 nights.

Got in 3am Monday 20th January 2025. My travelling companion is a stroke survivor.
When booking via booking.com I specifically asked for certain things. Mainly, a walk in / wheel in, shower room with a shower seat. They took my money and ran.
When I awoke after a couple of hours sleep.
The cracks started to show.
There is a step to get into the apartment.  So lifting someone in a wheelchair is not that easy.
The wheel in shower room , well I can't wheel her in. It is to narrow. For the chair. ( which is not a big chair).
Suitcase for size....
Then there is a step into the shower. So if we got her into the shower room she couldn't get into the shower. But also. No shower chair. No iron, no hairdryer, no cleaning products as per website. . Toilet roll holder not there. Towel rails gone. Air con hanging down. But to top it all off. Water pouring through the ceiling and the light . So we cannot turn the switch on for fear of electrocution . Ok call them email them text them . No replies. We were originally upgraded to accommodate all our requests. ... walk in shower. I hate to think what the original apartment would have been like. So now her skin is breaking out with no shower. And no help. We are here until the 31st of January this is outrageous.

Love it

Rented app. 217 for a holiday in Boca Raton. We were 5 pers. Luckily, we stayed only a few days. The house looks OK at first sight. But soon you start seeing and feeling the shortcomings.
The kitchen is very small and poorly equipped. Eventhough all the hardware is there. But... only 5 plates to eat from. Not even a can opener. Only 5 sporks, spoons and knives to eat with. Only 5 longdrink glasses. So every time you use something, you have to wash it. There is a dishwasher, but you don't get to fill it because there's not enough to fill it with.
Only a few small pans to cook with. Barely enough for 5 persons.
Lamps beside the bed in the bedroom had no light bulbs in it (both).
There was no battery in the AC remote. Had to put in my own battery in.
Only 1 power socket behind the bed...
Towelhanger was not on the wall but in some closet. Had fallen off the wall or something. So, there was no place to hang your towels.
It's a shame because it could be a great house with some more attention. Now it's easy money for the person who rents to you.
I could give it a better rating if they had more attention for details but its clearly that's not the case...

The Royal Palm Apartments are extremely overpriced and very loud!  there is always some issue with the apartment whether it be the air condition leaking all over my clothes loud construction all the time . my car has been deeded by other cars because the parking is small !!! and if you plan on moving they will definitely give you a hard time you will have to fight with them to get your deposit and they will charge you!!. They will charge you sneakily for extra rent even though you’ve already moved out I’m having to get a lawyer for this process trust me if you want to live under a crooks and under terrible management move here . these mobsters are only about money they don’t care about their tenants.

It's under construction

Absolutely Terrible customer service. Would give zero stars if I could. Called the property several times because of a mix up with the booking and NEVER received a call back despite many voicemails. Worst experience in my lifetime

REY POSTED UP ON THE BLOCK AND THE SHOW WAS lit

My family and I lived at Royal Colonial for going on 2 years and had Monica as our personal property manager through Investments limited for almost 4 years. We can not speak enough on how much Monica has done for us, from making sure we were happy and maintenance was done to the process of moving to multiple locations she has been amazing. At RC specifically German was exceptional and such a huge help with the improvements when he took over maintenance. They treated us like they truly cared and made us feel like family, one of the main reasons why we have rented from Investments for 5 years now.