Lousy, horrendous, bad, stinking, terrib ...
Lousy, horrendous, bad, stinking, terrible, any negative qualifying adjective perfectly describes it. We made a reservation for takeoff, we arrived at the place and no one opened the door for us, I entered the complex, I arrived at the office and it was closed, I called the numbers indicated and they never answered, I had to go to sleep with my children and my wife on the airport floor since everything in the city was full, in addition to the fact that our reservation was confirmed and paid for, terrible experience, if you want to ruin your vacation this is the right place.