Springtree Senior Living

PACIFICA IS WONDERFUL! The employees are very nice. They make me feel safe and cared about.
Love the food.

REVISED DECEMBER 2024 We discovered mold in her apartment during the first week of October and promptly informed the maintenance team. Unfortunately, the actions taken did not remove the mold and my mother continues to experience symptoms such as sneezing, coughing, runny nose, aches, and pains for months, which the Dr confirmed are directly related to mold exposure.
I escalated the matter to Bridget Parks, Pacifica’s Executive Director, and she immediately coordinated with maintenance to treat the mold, requiring my mother to vacate the apartment temporarily. While the maintenance team applied mold treatment and repainted the ceiling, my mother continued to find mold on personal belongings, including shoes, purses, and towels. Bridget acknowledged the issue and offered to move my mother to another unit within the building. However, I cannot risk her health any further in that environment and moved her out.
When I informed Bridget she my Mother was moving out end of month, she reminded me that they required a 30 day notice which she agreed to waive. However, when I asked for a refund for the last months rent see her response:
“We have addressed your concerns that were brought to our attention.  We offered to move your moms room.  According to your contract you needed to give us 30 day notice, which I waived for you.  Our company is unable to give you a credit for the previous months rent.”
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I am very grateful to have found Pacifica Senior Living Sunrise, and their amazing team. Many thanks to Elaine for all the help, patience and guidance in helping my Mom find the perfect new home. Beautifully decorated, and well-kept property and community. The community and residents are very warm and inviting.

Bridget and Elaine did a fabulous job assisting our client in choosing the right room, showing them all of the care-plan options and meeting their needs for a tour and quick turnaround move in last week… We couldn’t be happier with our decision. An amazing team to work with… between the staff’s empathy and flexibility. This was a perfect choice. 5 Stars!!!!

This facility is a dream.  The staff are so knowledgeable and friendly, you can tell they care about their job.  The place is clean and offers so much.  It really is a home environment. Keke has been amazing to work with and has gone above and beyond.

I was just surprised to see all the resources and amenities I need for healthy living, the swimming pool is a plus, thanks Kiki you make the tour  enjoyable and easy.

I've been to several assisted living facilities, and I have to say that Pacifica Senior Living is a very nice place! It's clean and well maintained, and they have security cameras all around the property, inside and out. there are no smells. The staff is very helpful and knowledgeable about everything going on in the building on all 3 floors! There is security on the premises, and they're constantly moving about ensuring safety. The dining room is large and well set tables for your loved ones. The movie room is nice with a large 80' screen with plush individual seat setting. Ms. Chastity and Ms. Elaine did a GREAT job of showing my family around the premises and answering any and ALL questions we asked them. It's just a place you yourself have to visit to see its charm for yourself. I've made my mind up. The search is over, and we're landing at Pacifica Senior Living. Thanks, guys!

The apts and staff are exceptional.

My mother is currently a resident at this facility. In the beginnng, it was a very pleasant place with a friendly and attentive staff unitil the new management came in.   The medical aides on the weekends are sparse and unavailabe.  My mother 's assigned aide  for that day (Linda) left her unattended in the  restroom for over 2 hours ignoring her safety alert notification,  I tried reaching out to the nurse on duty, on Monday  several times and she would not respond to my call or messages.  I am sorry that I had to resort to this posting to bring it to their attention....Very disappointed!