Sunrise Harbor Luxury Apartments

Saying it could be worse and that life changes doesn’t really excuse the issues.  For the price, expectations should be higher.  As far as prices, it seems they take advantage of people.  Also, they should have security at the gate, and better security overall.  It seems like they’re trying to cut corners.  They should really do away with the valet charge too.  Many residents never use it.  They shouldn’t nickel and dime residents with charges like that one or to merely receive packages.   .

my wife and i moved here from NJ in July 2023. the lobby, the pool areas, the lounge, the gym, the views, our unit itself.. EVERYTHING here is beautiful. i have zero complaints. sure, we pay $100 for valet parking that we never use, and yea sure there’s some homeless people outside the building, but they don’t bother anyone. where i come from, they will try to jump you if you don’t give them a dollar. am i annoyed that they took away security at the front gate, yes.. but this is life, things change. we live on a marina with mega yachts, i can see the ocean from the pool and every store needed is walkable.. all these things and im seeing complaints in the reviews. im paying the same price here for a 1500sq ft 2bed/2bath that i was paying for a 550sq ft studio in jersey city NJ. Lily and Abigail are the sweetest girls and are very tentative. I recently bought a golf cart and requested electrical outlets be installed in the parking garage for it and Meredith had it handled in 2 weeks. for the past 5 years i moved every year when my lease expired (in NJ & NYC) and this is the first time i plan to renew because everything here is so great. some people will never be happy and need to see how much worse it could be, and that is why these reviews are so low when in fact this building deserves 5 stars. Sunrise Harbor for the win!

We had a truly great time in this building. Despite some concerns, such as the club room not opening after renovation, I later realized that it was not a fault of the building management but rather a permit issue with the city. On the contrary, I want to express immense gratitude to the management: Lily, Abigail, Andrea, and everyone else. Reception team, a big shout-out to you too. I have never encountered a more friendly and helpful management team before.
All minor issues related to the building, firstly, are normal; a building is a living organism. Secondly, they were more than adequately addressed by the building management. I wish this building to continue with such a team. Thank you for a great year.

Feel totally unsafe. Stolen a lot of bikes, personal stuff in the cars( if is not locked), we don’t have security on the front , a lot of cars guest just follow the residents in the line and come in), they charge expense just to have the Valet( 100 dollar), some pats of the building always dirty.. no cameras in the garage,, because of this the bikes are stolen.. they hit your car and they don’t care..

I usually NEVER write reviews but I have had continuous issues living here. When initially signing my lease I was promised the club house would be finished being built January 2023 (as of right now still under construction). Then my AC went out not only once but about 5 times!!! it took them 5 times to fix my AC unit. And then issues with management where some people who work for the leasing say one thing and others say something totally different. my lease is supposed to be up in a month I spoke to someone in person about not renewing my lease, never was I told in writing that it needed to be done at that time so now I am being charged an extra 3k. On top of it I only got a notice VIA TEXT MESSAGE about my lease being up at the end of July (which ISNT even 60 days!). Beautiful location but honestly NOT worth the headache. Will never recommend this place to anyone.
Management has not come to resolution with my issue as of now and has only apologized for their failure in management.
Update: Other employee within management was able to give two options to resolve the issue. thank you.

Andrea was the friendliest leasing agent I've ever interacted with. The surrounding neighborhood is very clean and beautiful with a charming French cafe right next door. Amazing views from the complex. It was very serene and quiet when I visited. Andrea was also very helpful during my move in. I love it here.

First thing I heard about when I moved in were issues with management.  I soon found that to be true.  They seem to do very little and to not truly care about residents, other than making as much money off them as possible.  Rental rates on their website can change by the hour, so be careful because once you’re in, they don’t care.  During the April flooding, there wasn’t a single word from management, nothing about damage or hazards or what residents should do, no guidance or leadership or “management”.  There’s mention of a dead rat rotting in the sun for weeks in prior reviews, unfortunately that’s not surprising.  One recent morning, there was a pile of dog poop near the south interior sidewalk, no poop bags in any of the stations, large red ants all over the sidewalk by the marina, and a substance that looked like tomato paste on the west exterior sidewalk, the one near where the homeless guy stands every morning.  Leasing gives off kind of a “mean girls” vibe, gossipy with spike heels. Interesting that some reviews that noted Andrea’s rudeness have disappeared and one from someone who just toured but doesn’t live here is now posted. There’s evidently a new manager but no improvement noted.  Communication went from bad to virtually non-existant.  You’ll pay an extra $50 a month for valet parking, even if you never use it.  And an extra $30 just to receive packages, which is not usually something residents need to pay extra for.  So, that and another charge they tack on adds about $100 per month to your monthly rent.  They say only 2 dogs per apt, but some have 3.  Dog weight limit not enforced either.  If you’re paying an arm and a leg for rent, as many here are, you’ll likely feel disappointed.  And if you’re seeking a peaceful living environment, you won’t find that here.

I just completed a tour of this place. The area right outside the complex is quite scary, at least for me. When I see people, that look homeless (sadly) walking around without a shirt, it's concerning, especially when 2 bedroom rent is nearly $5k. They renovated the apt, with no closet organizers, which is not impressive. It's wire, which is cheap. The rooms I saw were beautiful, but you always want to tour YOUR apt before signing on the dotted line. The noise level was concerning. I would not feel safe walking from the complex to the beach. It's a high-traffic area, and as I said, many unsavory people in the neighborhood. That's a big bummer for me bc I like to be outside and walk everywhere. Also looks like young couples and families with smaller kids. Not my scene.