The Exchange Lofts

DO NOT LIVE HERE! - NEGLAGENT MANAGEMENT / CORPORATION
- INFESTED WITH ROACHES & INSECTS
- OVER PRICED AND OUTDATED UNITS
- NO URGENCY TO ADDRESS OR RESOLVE TENANT ISSUES
- THEY DO NOT PAY REALTOR COMMISSIONS PROMPTLY
I signed a lease on March 1st 2024. The unit rent rate is $4k a month. When I toured the unit of interest in February, I brought up concerns about google reviews left from past tenants to be told by management that they were disgruntled tenants that wrote poor reviews out of anger and spite, but not for reason. There was an outdated washer / dryer system from the 90's that I stated was not appropriate for the price or advertisement of a luxury building. Management assured me that brand new washer / dryer units would be installed prior to my walk through to sign my lease. When I signed my lease, there was new systems installed. Only two months into my lease the "brand new" dryer stopped operating properly. Maintenance could not fix the units so management stated they would replace the units. Management had the audacity to replace the units with the original outdated 1990 system that they guaranteed would be updated. THIS IS AN ILLEGAL BAIT AND SWITCH TACTIC. Now, for over 5 months I have been submitting request for resolution which have gone ignored, while I continue to pay this premium rent.
One of my concerns regarding previous reviews were bug infestation with ROACHES. Management assured me they did not have an issue in the building and they supply pest control services built into your payments. What they don't acknowledge is that they in fact are aware there is a pest issue in the building including ROACHES, black ants, centipedes, etc. They also don't inform you that the pest service is not automated but based on request of service. STILL TODAY, 9 months into my lease they have not properly addressed the pest issues in my unit.
My aircon unit has gone down three separate times. Management was advised by maintenance that there was an issue with the operating motherboard. Instead of addressing the known and reported issues, management decides to patch the job improperly. They put a portable aircon unit in my window which was large, intrusive, inefficient for the scale of the apartment, and extremely noisy. DISRUPTIVE. The aircon unit broke three separate times, repeating the above cycle, until I treated legal action and they ordered a new mother board.
Upon signing my lease management never provided me with a FOB to properly gain access to the building. After several submissions and many months later, I finally received a FOB that DID NOT WORK. I am now on my third provided FOB, and all three have been inoperable.
For 9 months now I have been paying a rent premium on time every month, to be consistently ignored by all levels of management: building, regional, corporate. Come to find out they fired the building management. Regional manager, Max Stamos attempted to shift blame on the fired manager; however, I did not allow that, as I informed him the responsibility falls onto the corporation and not the lowest level of management. I scheduled a conference call with the new building manager and regional manger, Max Stamos, to create resolution for the many outstanding issues. The apologies continue to flow in, and the resolutions continues to not surface. I informed Max that if there was not follow up regarding resolution, my legal counsel would be getting involved. NOW, two weeks post conference call have lapsed to receive NO follow up. I sent an email to Max, cc'n my lawyer.
I am a licensed realtor and developer. I own many properties including commercial, multi family and residential. I understand the law, and the landlord/tenant requirements. This corporation, Related Group is in breach of their contractual responsibilities. I am now being told that the Regional Manager is out of the country, and I am only allowed to speak to the VP of Related Group because I sent an email cc'n my lawyer.
Building Management has refused to produce me with proper contact information to the VP.

For a long time I wanted to write a review of the building I fell in love with to live in. Initially a few months ago I was thinking of writing the worst review of my life but I decided to give the company a chance and I don't regret doing so. Four years ago I decided to move here, deeply in love with the aesthetics, the location and the magic that this building generates. Once my contract ended, I decided to transfer with my husband to another apartment and that's where the ordeal began. They promised me an apartment and when the time came the previous administration told me that the agreed upon apartment was not available. Instead they offered me an apartment infested with cockroaches from one end to the other and that's where my ordeal began, one lie after another, constant manipulation and hypocrisy, breaking my word from the beginning and absolutely not respecting a basic point of the usual treatment towards a resident. At that moment my only support and hope was the new maintenance guy Miguel Chaviano who worked excessively to try to alleviate my dissatisfaction. Every day he came by my apartment and cleaned the dead cockroaches, he helped me move the appliances which were infested with cockroaches, he ended up uninstalling all the appliances in the apartment and brought me the appliances from my previous apartment free of the infestation. Then he started preparing a new apartment for me. When I saw it, I thought I wouldn't move again due to the conditions it was in, but this guy's work is definitely impeccable. I had the floor polished clean, the window glass was changed, the bathroom furniture was changed, the paint was perfect, the impeccable cleaning, even the air conditioning ducts, was an arduous and majestic job for which I will always be enormously grateful, then things ended up changing when it changed. the Maneger and in one day everything went from being lies, hypocrisies and false promises or receiving kind, cordial, respectful treatment with a serious and concise word from Talia Días. Anyway, today I fully enjoy my residence with my husband and I am still in love with this building but I want to highlight that today I still live here. Thanks to the arduous and impeccable work that Miguel and Talia do, taking this building to make very noticeable changes in a very short time. I know that there are many things left to do but your dedication and professionalism speak for themselves and I know that very soon this building will become an example and model to follow within your company. Thank you infinitely for your hard work and I wish you the best of luck. successes. Atte Briggitte Sanz.

Horrible place to live. Maintenance was terrible and no one is there on weekends or holidays (even small holidays) so the trash chute just fills and fills until the entire floor smells like trash. When we finally moved out 5 months ago, we left the apartment in immaculate condition. We have still yet to receive our security deposit even though we have spoken with the leasing office multiple times and we just get told that “corporate deals with that and they cut checks on thursdays.” That was about 10 thursdays ago and we still have yet to receive our deposit. The company TRG management group doesn’t respond to emails or phone calls. Don’t rent from this place unless you want to waste your money and time and don’t care to ever receive your security deposit. Now we are in the process of getting a lawyer. Awful place, awful management.

Today I visited the property and I loved it, its style is very beautiful and especially when we have a manager like Thalía, she is a sweetheart and very professional, the tour with her was spectacular.

Poorly run apartment complex. After moving out 5 months ago, despite leaving the apartment in immaculate condition, I am yet to recieve security deposit. I have attempted calling and emailing TRG management once a week for the last 2 month. However, no one will return my calls or emails. Avoid renting from this place. I also have a few friends I met during my time there that are dealing with the same issue.

The worst building & management in FTL

ROACH INFESTED BUILDING!!!! NEGLIGENT MANAGEMENT!!!!!

Renting at The Exchange Lofts has been an amazing experience. From the very first moment, the entire team was attentive and willing to help, making sure every step was easy and clear. The process was quick and accessible, with impeccable customer service that made everything even easier. My apartment was in perfect condition from the moment I arrived, and I am completely grateful for Miguel Chaviano's help with setting up the air conditioning correctly. I would definitely recommend The Exchange Lofts to anyone looking for a hassle-free, New York-style, premium rental experience with exceptional service, not only because of the apartment, but because of the atmosphere and the treatment of the entire team.

I have too many good things to say about this building, but honestly this review isn't even about the building itself, it's about the maintenance manager for the building named Miguel! My girlfriend and I came home from work at 8pm to our refrigerator not working, ice melting all over the place, and our specialty animal food defrosting in the freezer. Miguel was nice enough to not only try and fix the one I had by taking it apart in seconds, but he also completely switched out my fridge once he noticed the issue wouldn't be a quick fix. Within an hour I had a new fridge with a working freezer. Thank you again for everything!

So glade Melissa was there to help use get out loft! It was such a smooth process and so happy to be moving into our loft soon !!