VIVA

THEY NEVER ANSWER. What kind of leasing office is this. I have been trying to speak to someone regarding a unit and it just sends you to vc mail. Seem very unprofessional. I called all the numbers and everyone is not working and one line keeps saying busy. Unbelievable

I am happy a wonderful place to live.

The management is not sorry at all the don't fix appliances I've been here for 2 years this gate always open can you imagine have 3 months with a fridge that is not working even you did a work order they cancel it and never showed up to fix it's trash honest talk I'm moving out when my list is done  terrible service 😡

Avoid this deceptive complex at all costs. They will sell you an experience that is not reflective of reality. Here’s a peek into my experience living here:
- Apartment was not ready due to mold, and the manager was not going to do anything until we told them we were practically homeless (given all our belongings were in a U-Haul outside).
- They send out weekly reminders on how to control the climate in your apartment, when the real issue is the A/C unit leaking. This causes water damage and bio growth.
- Unit did not have the proper flooring we were told it would have.
- Unit was not cleaned or painted prior to move-in.
- Gate was not fixed in 2 years and was still inoperable upon my move-out. There were several altercations, including the murder of an 18 year old boy, due to the lack of security.
- Maintenance requests, if even responded to, were not solved and just given a band aid. They would vacuum the A/C drain pan but not solve the leaking unit itself.
- Parking is a nightmare. Have fun walking through the complex back to your unit.
- Complex is loud and unaccommodating.
- Gym equipment stays broken and unusable.
- Trash management is a struggle. They employ a trash valet service but other tenants do not adhere to the rules and end up making the area smell like a dumpster.
- The dumpster overflows for 3 days every week, while the trash valet has their time off. They shouldn't have to come back from their weekend to such a mess.
- No pest control - another promise not kept.
They are extremely unorganized and uninformed.
Property groups like this one contribute greatly to the housing issue we experience in the United States.
Want to talk to them? Good luck. You’ll be sent to voicemail every time you call and your email will be unanswered.
Too many sketchy things happen with the property management and community itself. Do yourself a favor and continue apartment hunting, crossing this complex off your list.

Overall my 1-year residence at Viva in 2023 was not bad. One bonus is that the lots don’t flood like the rest of Ft Lauderdale. The few maintenance requests that I had were addressed quickly, and the complex really does try hard to maintain a good image. If anything, it’s the community that needs to change, because they’re the ones making Viva look bad.

This place is awful for so many reasons. Trust me on this, do not let them rip you off

I have been here for close to 3 years now. I am happy with the new management. Jose and his team has put in alot of effort to making the property look better. I appreciate Nehemie and Deborah always listening to my concerns and taking actions to resolve issues. Keep up the good work. I appreciate your efforts to making here more comfortable to live.