Avana Cypress Creek

Great place to live the staff is amazing

i love living here!

Love this place! The leasing office staff is amazing, maintenance is efficient and consistent in keeping the  complex clean. Extremely happy with my move!

My experience with Avana Cypress Creek Apartments has consistently been positive. The apartments and grounds are well maintained and managed. The community manager is delightful to speak with regarding various matters and responsive to my needs as a resident. My encounter with any maintenance requests have been timely and they offer quality service. My decision to make the Avana Cypress Creek community my home was a good one for me. I highly recommend visiting the surrounding area and property, then make an informed decision, based on your own amenity needs and quality of living expectations.

The new property manager is amazing! She has a great personality and she creates a very welcoming environment in the leasing office. She cares deeply about her residents and addresses all concerns!

The new office manager Shatorra Rounds is the worst. She has zero customer service skills. If you come to the office with a complaint, she ignores. She pretends like you are wrong to complain about basic things such as the pool not being opened or noisy neighbors. She never even said hello when I asked if she was the new property manager. This complex is going downhill by the day. No proper checks are done with residents so be prepared to be living in the ghetto! Do not rent here!

I do not like writing negative reviews but I feel I am now forced to write one about the continued lack of information about the pool which has been out of service for 3 months, after which I was told when I applied to move in that it would only be 2 weeks. The management office keeps giving the excuse that the owner is awaiting permits to fix a problem with the pool and it is the local government that is taking time to issue permits, which I find to be a very convenient excuse. The pool pump is out of service and could be replaced almost immediately, if they require permits to drain the pool and re-paint it as they say they do, they could fix the pump immediately and have it serviceable whilst they await permits to drain the pool and re-paint. Corporate office do not ever answer the phone, and the regional office for Greystar (the management company) do not ever answer the phone either. The management office have told me I should give them some leeway, but 3 months is already too much leeway and there is still no end in sight as to when the pool will be open! They also refuse to give leeway on rent for a major service which is still advertised on their website as available. If it wasn't for the pool being out of service for so long with no information about when it will be working it would be fine here. This may seem like a petty complaint, but the rent here is not cheap and advertised services should be made available to use as soon as possible if they become un-serviceable, there is absolutely no sign at all that there is any attempt to get the pool working in a reasonable timeframe.

Thieves. I was told by a “manager” that my application fee would be waived because i did not choose to rent with them in 2019. 4 YEARS later they sent a collections company to claim less then $200 OUT OF NO WHERE. This badly messed up my credit while I was IN THE MIDDLE of getting approved for my first house. Rent here if you don’t mind Lawyers and dirty business tactics.  Disgusting to do this for such a small amount of money.

Beautiful apartment

All they do is stealing people's money.