Core Link at Douglas

Our tour guide Mercedes was so kind and helpful

I have lived here since the the summer of 2021. Overall my experience here has been quite good and has improved in some areas. This review, despite my complete honesty about some of the weaker points, overall reflects a positive experience over the past three years, and I am happy to see that they are improving. I hope that this review will help some make their choice on their next place to live and that management can potentially address some of the residents’ problems. First for the positives, the building is kept immaculately clean and quiet. the lobby always smells beautiful, and the majority of the staff are pleasant, friendly, and polite, especially Evelyn Matt Dasien and Wycleef.
The maintenance crew is also really polite and efficient and has a quick turnaround time compared to reports from friends who live in other buildings that say they may wait many days to see repairs done.
My unit definitely feels like home and I am really happy with the quality of the design. Even being in a smaller unit, I have enough room to store everything and enjoy getting out to the amenity floor lounge which feels like a huge living room.
I really enjoy entertaining, friends and family here as the rooftop pool has some spectacular views and it’s fun to host barbecues there too. The amenities floor has a really beautiful space to host dinner parties and play pool and I’ve also enjoyed the theater room a few times. The gym has an amazing yoga room that I use for dance practices with salsa friends as well as yoga streamed on the TV. They installed a new coffee machine that dispenses 5 free coffees a month, which previously charged us for every cup. This was a kind gesture on their part.
Having the train line right next to the house and having access to Milam‘s market, Aldi, Starbucks and Walgreens is extremely convenient. I really enjoy living in a less congested area but still having proximity to all the fun of brickell.
I have had some security issues here from having somebody from the construction team open and walk into my unit while I was asleep, thinking that it was under construction for some reason; the front desk letting an unauthorized individuals my unit without checking ID and then attempting to charge me to let the individuals in. I was frustrated with how much effort and time it took to clear these issues up, and how much blame was placed me for things that were not my fault in any way by the GM. His Rudeness is unprofessional and I prefer to deal with other team members. It doesn’t create a welcoming community to disrespect and speak down to residents of the building who have been put in harms way due to a business mistake.
I also had a really unfortunate experience where someone ripped the mezuzah off of my door post. Dasien handled this well by sending out an email at my request notifying individuals that it would be grounds for eviction if determined who committed the hate crime. I appreciated their increased sensitivity to issues of safety and inclusion in the building.
It’s a common sentiment that we should be able to use the gigantic parking garage next-door instead of being forced into using the inefficient and unprofessional  valet service for $200 a month that can’t seem to bring vehicles on time has gotten my car damaged towed and ridden in by 4 people at a time. I chose to opt for street parking instead or garage across the street.
The $150 lockout fees are obscene.
It would be a much better move to change the system to include keyless entry using mobile phones. Or to include a grace of a set number of free unlocks per year before charging people.

Called to get more info on a specific apartment and the building in general. Was put on hold twice. Then told someone would have to call me back. No one called back. Brenda acted like I called her personal phone asking for a donation. Very unprofessional. Can't imagine what management would be like actually living here. Concerning.

Great place to live! Leasing office and concierge very attentive and quickly respond. Safe area, great amenities, close to transit system, and valet parking is a plus!

Very warm and professional welcome from everyone from GM to sales persons and  receptionist, I received help from day 1 even without asking. I like the team, thoughtful and pro active. We can feel the good vibes in this building

Staff is great and building is in good condition. This is the first place where I’ve encountered an extra $100 per month in additional fees that aren’t baked into the rent. At every other place I’ve rented, the sewer, water bill, utility service fee, trash fee, etc are just included in the rent, not tacked on afterwards. They are mandatory fees. So the headline rent number is not what your monthly rent is. (It feels a bit like “resort fees” at a hotel with a reasonable nightly fee.) So a bit of a PSA for anyone who has a tight budget - expect that the actual cost is $100 more/mo.