Reply from Cortland Kings Meadow
Mar 1, 2025 7:58 am
Hi Mabel,Thank you for sharing your feedback. We truly apologize for the difficulties you experienced during your time with us. We did make several attempts to address the issues you mentioned, including visiting your home multiple times to resolve the flooding, theft concerns, and other maintenance problems. We understand that there were moments of frustration, especially when it required you to be present for repairs, which could cause delays. Please know that our intention was always to resolve the issues as efficiently as possible, and we appreciate your patience throughout that process.We genuinely regret that your experience didn’t meet your expectations. We are always striving to improve our service, so we appreciate you sharing your thoughts with us and hope that the future brings you more positive experiences. If you ever need anything at all, please always feel welcome to reach out to us at kingsmeadow@cortland.com.-The Cortland Kings Meadow team