Reply from Cortland South Kendall
Feb 18, 2025 9:45 am
Hi Kasidi, We’re sorry to hear that your experience at our community did not meet your expectations. We strive to provide a high-quality living experience for all our residents, and your feedback is important to us.We take maintenance issues seriously and regret any inconvenience caused. If there were unresolved matters, we would have appreciated the opportunity to address them during your stay.Our final billing process includes prorated charges and standard move-out fees, which are outlined in the lease agreement. We’d be happy to review your account to clarify any discrepancies.Community upkeep, including pet waste management, is a shared responsibility, and we encourage all residents to follow policies in place for a clean environment. While we cannot control network coverage, we understand how important reliable service is and will continue working with providers to ensure the best possible experience.We acknowledge that rental rates fluctuate due to market conditions, but we always aim to communicate these changes transparently. We’d love the chance to discuss your concerns further and find a resolution, so please feel welcome to reach out to us at southkendall@cortland.com and we will be happy to assist you as best we can.-Your Cortland South Kendall team