Falls at Marina Bay Apartments

These reviews with 5 stars are false.  Don’t think that this is a good place to live.  Have been living here in deplorable conditions for months.  They refuse to repair anything.  They are racist and discriminate against tenants.  They make mistakes on payments and over charge for every little thing.  They don’t send your lease went its time.  They ignore your phone calls and never help you when you need it.  Buildings are run down and dirty.  Run far away this place is the worst.  Thank God I got out.  They threatened to ruin my credit also.

Happy Holidays… Falls of Marina has an amazing marina scenery just feet’s away from your doorstep! The architecture with the marina designs on the exterior of the building and the many tropical trees and flowers gives the ambience of living at a resort everyday.
I would like to compliment management on one of your leasing agents. I met Marta on my second visit to look at the apartments and her entire demeanor was very pleasant, friendly and professional. She smiled with a charm and spoke in a way that made you comfortable which also made you feel like you knew her.
It was certainly an entirely different encounter from the initial visit with another leasing representative, where I was met with an unfriendly glance and she told me that she was busy at the moment  (doing something on the computer at the time) and I would have to wait. I left after almost waiting an hour without the representative even addressing me again.
Marta displayed all the techniques of a great leasing agent. She made a great first impression, she engaged in conversation matching my needs and she kept a line of communication between us by following up with me constantly. She instinctively utilizes the most important skill with her delivery, of building rapport in order to negotiate getting the lease signed. She is the type of caring, patient professional you would be proud to have on the front line, representing your company.

I have lived at the falls for over two years and loved my experience. Marta in the leasing office is always attentive to my concerns. She is very friendly, funny and knowledge about the property and makes everyone feel welcome. I have referred residents to the falls because of the exceptional job Marta brings to the falls. Keep up the great work Marta you are truly making a difference in residents lives!

I moved to Fort Lauderdale from Miami a few months ago and this is truely a hidden gem! 💎 I met with Marta and she showed me around. Some leasing agents seem concerned about just selling you but don’t really get to know you. What makes this place unique is the people working; even to this day when Marta sees me she makes a point to say hey even if she sees me walking across the street. That type of care where the leasing agents know and care about you and even remeber your work and make you feel like family is really special!!

Quote of the Year: "It's just a rental." - Hermes, 'We Care Representative' Rent (1 bed): $1750-$2100+/month
The housekeeping staff here is great, especially Mary, as well as the head maintenance, Kurt. The office staff not so great or even friendly.
(11/24); Air handlers of Air Conditioners have limited air flow due to rusred, dirty, clogged air unit that have never been cleaned or maintained properly (causing AC to stay running longer than it should, wasting electricity).
Attempted to clean air handler a few times but it needs a professional cleaning or just replaced. Alerted maintenance, they looked at the air handler said that it was really bad and that they'd request a work order with the office to have it replaced....that was like 3 months ago.
I figure they're just delaying the repairs or just ignoring it all together until after the lease is up.
Updated (2/14/23); Be aware that every year the property confiscates (and throws away or sells) bicycles that they deem to be unworthy at the bike racks.
Updated (see below); The problem is the false sense of security, the property is listed as a secure private gated community but the pedestrian side gates have been vandalized, all can access the property on foot. The front gate on the 'resident' side opens for anyone (in vehicle or on foot) with no need for a code or a resident sticker, just drive or walk up to it, it'll open automatically (been that way for a couple years now). Another false sense of security is the fact that you dont need a code or key to enter the 6 story residence building, the 'Tower'. One of the doors at both entrances either dont lock or dont shut properly (doors are sometimes forced open by residents/guests by pulling on them). Residents will also occasionally prop open the stairwell doors for all to come and go as they please. While on the subject of the 'Tower', DO NOT RENT at the 2610 address, building #5, apartments #102, 104, 202, 204, 302, 304, 402 and 404 unless you dont mind hearing or being disturbed by the very loud, almost ear piercing guest call box buzz in sound, as well as the slamming of the doors every time someone enters/exits the building (door hydraulic mechanisms are shot).
Updated 9/2020;
Front security gate has been fixed.
'The Towers' fire alarm systems will occasionally go off for no reason.
Funny thing is, I thought the new apartment would be better but it has problems as well; rust in bathroom sinks (before moving in, they just spray paint them). A/C air unit half clogged/dirty...when they came to look at it, maintenance response on request of a cleaning, "these are old units, they're going to look like that." Water leak from ice maker line got the carpet wet in adjoining room. Ice maker stopped working, I shut off water to ice maker, leaked stopped, the leak is coming from the nozzle to shut water off/on. After alerting office of leak, they sent maintenance to look at it a couple of days later (talk about urgency for possible water damage on property). Anyway, maintenance turned the water back on, he claims it wasn't opened all the way, that's why it leaked the first time...about a week later, wet floor and carpet in the next room again, so I shut water off again and cleaned it up. Scheduled for maintenance to come look at it, with the same urgency as the first time, a couple days later, maintenance returned and fixed nothing but he turned the water back on, pointed out the on/off switch on the ice maker, his reasoning of why it stopped making ice (like I didn't know where or what it was) instructed me to "let it leak", "dont clean it up" and contact office so he could come back to the apartment while its leaking and try to find the problem. lmao, whatever! I feel bad for the residents that live in the apartment below.

Martha is the best leasing agent. She took me around to many available properties on the premises in the heat. She is very knowledgeable about the amenities and property. She is very helpful and pleasant. Even after moving in she still gets back to me or answers my questions in a timely manner. Thank you Martha for making a stressful process more manageable.

Marta is an absolute asset to Falls at Marina Bay! Every single time I call or come in, she's helpful and so friendly! She is not my agent, but has helped me with several issues and WENT ABOVE and BEYON D

Lived here for a few months. Can’t complain about anything. Second to none amenities and everyone is friendly. Really enjoying my time here could see myself here for a long time. Marta the leasing agent who signed me up was absolutely fantastic  with her service. Answered any question I had and made the move in process 10x more easier.