Sherwood on the Park

4 days no electricity and the office is not offering any assistance until electricity is restored

The administration and maintenance people are very efficient

Main Sewer Line Is Clogged on Building 11 Sewer Water backs up from upstairs apartment to my apartment kitchen sink.
Even the toilet water moves make bubbles. The Toilet has a dark water leak and they only remove the old caulking
All the kitchen sink is contaminated with sewer water. Unavailable to used!
Reported several times didn't fix the problem
This is an emergency!  is a unsanitary living condition

I have been living here for about 7 years. Over the years management and maintenance staff has gotten worse. The new set of maintenance staff does not complete the maintenance orders ..they come by, tell me that they need to order something to fix it, but instead they close out the order when they leave. I have asked for the tubs in both bathrooms to be re-caulked, after 7 years it is stripping away, the first maintenance guy who came told me that they needed to order the one that was used on my tub..later that evening I received an email notification that the maintenance ordered was completed/closed out. I re-opened another, a different guy came by. He did one tub and told me that he would come back to do the other one bc the shower will not be able to be used for 24 hrs. He has never returned. The cord to the faucet in the kitchen had a leak and instead of giving me a new faucet they change the cord and bring me an old faucet that someone else used that had mold where water comes out from. To this day they have not given me a new faucet. There is an old moldy smell coming from the vents when the AC comes on.. i told maintenance about it, he said he'd bring back a humidifier..never came back. The guy Rob (the older one, I believe at one point there were 2 Rob's) in the front office is so lazy and is not helpful. I called down there multiple times one day to see if they had the key to the mail room bc there was an error on the machine and was unable to scan the QR code. He did not answer the phone, I went down there and he tells me that he doesn't have the key and says he was busy that's why he didn't answer the phone. How is it that you don't have the key?  Another time I got a notification that 2 packages were delivered to the mail room, however when I went down there.. I didnt see the packages. I called the office to ask if they are able to view the cameras in the mail room at the time the package was Said to be delivered
He said the manager would have to look and call me back. Guess what, I never got a call and the packages never showed up. Another time I called and asked for my carpet to be cleaned i was told that i would have to ask that when i am renewing the lease.I've been here for 7 years,  they have not done any upgrades to my unit..the rent continues to go up and they had the nerve to tell me they can't clean my carpet??.. ughh the previous management staff, Galia & Candace (even though she was rude in the beginning) were so much better. I will say that they are good at keep the grounds together but they put the sprinklers on at night and it looks like a pond where the water fills up and is wetting up the sidewalk, you have to run to not get soaked.
The back pool has been closed for years (they opened it briefly way after covid and then closed it again. with different excuses being given..one being that they are building a dog place back there. That should not interfere with renters wanting to use the pool. I should NOT have to make multiple trips to the front pool for instance if you wanted to bbq on the grill and you have multiple items to bring.  I was told there was a leak...well how long does it take to get the leak fixed its been years????
There's mandatory trash pick up at your door..for $45. The trash people have busted out the bags of trash a couple of times on the breeze way and left a mess of food and trash. There needs to be regularly scheduled pressure washing of the breezeways bc this looks very unpleasant. The stairs could also use some painting as well.
Overall, the previous years of living here was more pleasant! Changes are needed!!!

We recently moved here after not knowing about this place they 4 years we've been a resident in the area. It is a well maintained community with the most friendly people as neighbors. The leasing office are also very helpful including the maintenance crew. They are prompt with responding to request and things that need to be addressed. You most definitely get you money worth for a peace of mind!

Genesis is the best , great customer service , very professional, I had a great experience, she answered all my questions, Jackie was also very great help this place is amazing

Many thanks to the assistant Genesis González for the help provided, the entire process was super easy and fast.

Don't worry

Maintenance will be in your house looking thru your things. They come into my house without leaving something telling me they was there. My neighbors usually tell me they heard them enter.  Just recently, and in the past I would put in a maintenance request and they would come into the house multiple times. For example, I requested for them recently and in the past to repaint my showers however, the first time they came in twice and my tub still not fixed. I’m still trying to figure out why it took two visit with no notification. I went to the office and once I let him know I knew he entered he admitted to being in my house. I asked management why two times and problem still not fix. The second incidence was just recently, I put in another request for the same issue that wasn’t corrected and they came into my house on 3 occasions and still nothing done. I was advised by management after the second visit that someone will be out to fix my showers , however someone entered my apartment today and the tub is still not fixed. Why so many visits into the apartment and the problem still haven’t been fix. I’ve made them aware that this have happen over a year ago. I pick in a request to fix my light fixture and they entered to my house several time after the issue was fixed.  My daughter moved out because she didn’t feel safe. They would knock once and walk in. Keep in mind, No work order put in so why they entering. I was told by management that they can access my apartment at any time but the contract says for emergency situations.
I asked on several occasions for them to leave a note on the door letting me no they was present. They would do it once or twice. There always someone watching but they choose when they going to leave a note. Every apartment I've  lived at left notes letting me know they entered and what for. I work a lot so I’m not able to be home when they come.
I’m seeking legal advice now because I’m ready to move out. I feel like my privacy is be violated . I would love to know how the master key is signed out and how they keep track of it.
They came into my apartment and fixed the water damage that was on the ceiling in the bathroom and one of the bedroom.  I had new neighbors moved in up stairs from me and now the same water damage I had in my apartment returned.  I have mold  in one of the bedroom and water damage on the ceiling again and they just fixed the damage a few months ago. The problem is back.
My boiler burst and flooded my house . They pulled up the carpet from the base of the wall to dry under the carpet but never came back to repair the carpet.  The carpet in some of the rooms bumpy and uneven.  2 years later and no one came out to fix.