Reply from Shoma Bay
Jan 5, 2024 5:55 am
Hello Sally,We apologize for any inconvenience you may have experienced due to the delay in processing your deposit refund. We understand that your concerns are extremely important, and we appreciate you informing us of this matter.After conducting a thorough review, we have identified the cause of the delay. We found that your team accidentally provided us with the wrong bank information, and took them a few days to send us the correct information which caused the delay in releasing the funds.However, we are pleased to inform you that our in-house agent has confirmed that the funds have been released as of this morning. We have also sent an email to both you and your broker with confirmation of the release of funds.Once again, we apologize for any inconvenience caused. If you have any further concerns or questions, please do not hesitate to contact us.