Solero at Plantation

This has been a distressing experience with my landlord, Solero at Plantation (Grand Peaks). At the conclusion of my lease on June 26, 2024, I ensured that the apartment I was residing in was meticulously cleaned. Furthermore, I personally recorded a comprehensive video of the apartment in its entirety on June 25, 2024 prior to returning the keys to the office on June 26, 2024. I subsequently shared the video with them via email. Additionally, I left the air conditioning on upon leaving the apartment. Two weeks later, I received a letter informing me that mold had been discovered in the apartment, which I had not reported to the landlord. To be honest, I was unaware of mold and humidity concerns during my occupancy of the apartment. It was beyond my control to resolve or report any unforeseen structural issues that I didn’t know about. On November 10, 2022,  I promptly reported pertinent matters concerning the rusting of the air vents throughout the apartment. If moisture exposure was due to high humidity caused by structural issues, I reported this through their web portal by submitting a service request #47798-1. One of their maintenance personnel visited and removed the air vents. He subsequently returned them and painted over the rust due to supply chain issues that prevented him from purchasing new ones as he started. However, he did not attempt to identify the cause of the rusting issue affecting the air vents.
Instead of getting back my security deposit,  the management charged me $3177 because their claim is based on mold in the apartment that I didn’t report. I found this dishonesty and unfair practice to be very deceptive for landlord at this level to make tenants pay for their failure to resolve their building structural repairs.
If the management had taken the time to review past service requests, they could have identified all the service requests I submitted during my five-year tenure in the apartment. Based on the service requests number listed above, I reported promptly the sole relevant observation I noticed. I have consistently reported any other pertinent matters in accordance with the building policies.
Glantzlaw Firm’s Attorney Melvyn H. Luntz has legally advised Solero’s Lela Blunck via Lowenhaupt Sawyers & Spinale Law Offices not to report this case to a collection agency while it was pending. Despite this legal notice, Manager Lela Blunck disregarded it and reported the case to Hunter Warfield-Department Collector Agency while the claim was still being disputed. This constitutes a breach of the legal notice.
It is also evident that my former landlord neglected to review the documents available on their website portal for service requests that I submitted during my time line at the apartment.
Please be aware of this unfair practice by the landlord towards tenants residing in this community. I shared my experience on Google because it is valuable information for potential residents to consider before making a decision to move in.
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Solero has been my home for six years now, and I have nothing but great things to say. Everyone in the office is always welcoming and ready to assist anytime I stop by. The maintenance team is incredible—always quick to respond, professional, and friendly. Rodrigo, the maintenance supervisor, is extremely knowledgeable and takes the time to explain things whenever I have questions. It’s rare to find a place where the staff truly makes a difference, but Solero is that kind of community. Looking forward to many more years here!

I moved to Solero in February 2024 to be closer to my son’s school. I chose a three-bedroom townhouse facing the clubhouse and garden, with no front neighbors. While my side neighbors are wonderful, there’s a notable exception: a police officer who lives nearby. He has been unfriendly and, unfortunately, has made homophobic comments about my 10-year-old son, who occasionally wears pink or uses items like hairbands. If you’re seeking peace of mind, I strongly recommend you avoid moving here. While I’ve made some friends, several residents have had issues with this officer, particularly when the property manager, Lela, involves him in resident matters as part of his role as a "courtesy officer" for Solero.
It’s troubling that the office staff seems either unwilling or unable to enforce rules effectively and appears intimidated by this officer for reasons unclear.

Lived here for 4 yrs in a town home. I liked it however it is overpriced. I bit the bullet and decided to buy a house whoch is more than double the size of my apartment @ SOlero and I pay 32% less that @ Solero. Front desk people are not very helpful but some are nice.

We had the unfortunate circumstance of renewing the lease for the sake of keeping the school district. Last few months have been difficult with making online payments as they have blocked not just myself, but my wife. We have to inconveniently take time out of our work schedules in order to provide a money order when a simple release of the online account would do. Instead, it is now a constant battle every month with the leasing administrators to make payments for the one time we couldn’t provide online payment because our card was canceled for theft. With the rent prices and cramped townhouses, I’d choose a house rental over the community. Stay away. 12/19 You were called today and no answer. Now there’s an email saying you’re closed 12/20 so no issue has been resolved.

I've lived in 3 other communities before and Solero was the first community where I experience a smooth move in. They were so respectful from the beginning. The location is perfect and in the middle of everything important to me and to grocery stores, restaurants, and the mall. Victor was our leasing agent and he made it so simple and hassle free. I love my one bedroom apartment. The renovated appliances, floors, and cabinets make everything feel fresh and for a reasonable monthly price. Update after living 1.5 years here now: I love Solero. I have never seen a living community actually be a COMMUNITY. There are so many events and celebrations they put on and there are food trucks every week. But most importantly, they truly do care. I have never had issues with them in my one year and a half of living here. I recommend Solero to all my friends who are looking for a new community, especially since the location is super convenient.

Absolutely horrible, almost doubled my rent at renewal (I was leaving regardless) and people in the front are just not helpful. The following issues:
-AC issues consistently
-Bad drier that had maybe 5 or 6 issues and the never wanted to replace
-My clothes and shoes got mold due to AC issues and they said we didn't turn on the AC so it was our fault
Hope you do your research and really look at your options prior to signing with Solero.

I recently had an exceptional experience with the Solero office that truly stood out amidst our exhaustive apartment search. After feeling unwelcome at several other places, we decided to visit Solero, and I'm so glad we did. From the moment we arrived, Ana greeted us with a warm smile and made us feel instantly at ease. Even though we arrived a few minutes early for our appointment, Ana welcomed us graciously and encouraged us to sit down. Her genuine kindness and positive energy were immediately apparent. Ana took the time to listen attentively to our story and understand what we were looking for in a new apartment. Her expertise shone through as she explained everything clearly, using multiple languages to ensure all our family members understood the details about the community. This thoughtful approach made a significant difference. She then guided us through the units we were interested in, patiently showing us around and even taking us to see the bark park, which was an important feature for us. Her thoroughness and willingness to address all our concerns were greatly appreciated. Thanks to Ana's exceptional customer service, we are very hopeful about moving to Solero. Muchas Gracias Ana por tu incredible amor y Bella vibra.  We are truly grateful for this leasing experience and the positive impression Ana left on us. If you're in the market for an apartment, I highly recommend visiting Solero and experiencing the outstanding service for yourself.
Santiago, Alejandra and Hector.