Ventura Pointe

Amazing 😍 property and staff, Bashara is doing a great job!

Kat was very nice and helpful throughout the entire process. Anything we need she is always quick to help. So far living here has been great

I spent months looking at apartments. I toured Ventura apartment with Kat and it was one of the best experiences I had with a leasing agent. Super helpful and imformative. -Kemp

Before I write this post, please know it’s not what I wanted to say. I gave them every opportunity to change our experience, but it hasn’t happened. When we moved in back in May, there were over 10 issues with our apartment, all of which have been documented in emails to management. Of those issues, one was carpet replacement in both bedrooms. The movers we paid for had to leave everything in our living room so the complex could take care of something that should’ve been done before we arrived.
Since then, the elevator had been broken 4.5 of the 6 months we’ve been here. I live on the 5th floor. The communication was spotty and I wrote in asking for updates multiple times when we would go WEEKS without hearing anything. This week, the elevator has broken again. We were told that we’d receive communication yesterday as an update and heard nothing. I emailed last night around 10pm so that it would be there for them this morning as a reminder. It’s almost end of business and STILL not a word from management.
We had 4 service requests that went over 2 weeks without a word from the complex or team. They finally arrived when we sent a frustrated email to management.
This property is beautiful. The management of this property is horrendous. Neither myself nor my roommate have ever experienced such a lack of care in any place we’ve lived. Packages get opened or stolen, people are loud and rude at the pool, pets are allowed to pee on balconies which tricked down to the home below. It’s not worth the price or the view.
Edit: The elevator has since been fixed again. It was down for about 2 weeks this time. Noise is an issue I didn’t mention, but it’s a concern if you have small children or work from home. It could just be my neighbor, but I have been interrupted during meeting and woken up at ungodly hours of the morning because of noise here.

I strongly discourage renting at this property as the management is highly unprofessional, the grounds are poorly maintained, there is an abundance of dog waste, and the elevators and entrance gates are consistently out of order. Additionally, it is important to note that the ratings for this property are misleading, as the management incentivizes residents to give positive reviews by hosting pool parties and offering gift cards in return. I wish I can give the property a negative 1 star ⭐️

I wish I can give this place -5 stars, if you are moving anywhere and the property manager is Erin Balta, run, just run this person had to be the most petty manager I have ever met! takes everything personal and her bad leadership and condescending attitude still reflected in the property even after she is gone. The only luxury here is the rent.

They throw pool party and have you rate 5 starts for prizes and to keep a good rating. do not fall for it!! This place is really going down the hill. Elevator in building 7900 breaks every single week, every single week and works for a few days. There are elderly people, people with babies, strollers,wheelchairs!!!etc that stay above 2nd floor and all the office does is send emails about how sorry they are about the inconvenience!!you got to be kidding me!!! How about "due to the inconvenience " reduce residents rent?. It's been more then 2 months and elevator still not fixed. Since the new manager everything is down the hill.get someone that know what to do in that office

Not recommend.. had a lot of cucarachas

"Dear Ventura Pointe, I am pleased to express my gratitude and satisfaction as a customer of this exceptional community. From the moment I moved in, I have experienced an extraordinary level of service and customer care.
I want to acknowledge and thank your team for their professionalism, kindness and promptness in addressing my queries and needs. I have always felt welcome and valued as a resident. Additionally, I want to highlight the quality of the facilities and services offered at Ventura Pointe, especially Christian and Nelly who have exceeded my expectations.
It is evident that focusing on service excellence is a priority for you. The tranquility and comfort I feel being part of this community are priceless. I appreciate your commitment to maintaining a safe, clean and pleasant environment for all residents.
I want to express my appreciation to the entire Ventura Pointe team for their hard work and dedication in making this place a truly wonderful home. I hope to continue enjoying this exceptional experience and the positive coexistence that characterizes this community.
Thank you again for your excellent service!
Sincerely,
A grateful Ventura Pointe customer"
I hope this message reflects your appreciation as a customer of Ventura Pointe. If you need additional help, don't hesitate to say so.

The office staff and maintenance are amazing!! When ever I have a problem they are quick to help me and fix all my problem!