Moved here in January and it’s been a st ...
Moved here in January and it’s been a stick in the mud. In the middle of our lease, the property was sold and they can’t seem to get a hold of their payment system. Since this change they have been charging in excess for insurance that was already proven and provided MONTHS ago. To get a response is a hassle and for months they’ve been saying they’ll handle it and have provided NO CREDIT or communication as to when it’ll be resolved. Statements aren’t saved on the portal so you can’t review previous months unless you screenshot. Don’t bother, it’s relatively cheap to the SFL market but you get what you paid for. Apartments aren’t bad if you overlook the peeling plaster on the tub and counter, gutters pouring heavy flowing water onto the balcony making it unusable, low water pressure, constant littering and trash, etc.
The maintenance people aren’t to blame for this complex’s trash issue as the main compactor is uncomfortable and pretty much unable to hold the weight needed for a complex of this size. Some people here don’t care for the environment/animals and it’s a disgusting glimpse of humanity.
Update: Six months later and we finally got our insurance reimbursement for the over charges. It only took 5 emails, 6-8 phone calls, and a lot of back and forth.