IMT BelaSera at Forest Hills

Hello Starr, we're truly sorry to hear about the issues you've experienced. Your feedback is important to us and we take your concerns seriously. We've had numerous e-mail interactions, with the most recent one being last night. As previously stated, you moved-in on 09/9/24 (3 months ago) and since then, you’ve informed us of 4 work orders. All of which we've immediately addressed. When we first spoke, it was concerning the water stains inside your master bedroom closet from a previous small leak that was repaired, which we addressed right away and used a meter to confirm the area was dry. Following that work order, there was a re-key door work order (which we addressed), pest control order (where we ordered our general pest control services) and most recently, mildew and cat pee odor, of which we used an odor treatment and thoroughly cleaned your ducts.  Based on the review of the inspection report you provided, no mildew was found, except in the A/C ducts. The A/C unit and handler are new, and we've had the ducts cleaned. However, when you informed our office that you were still experiencing the smell (less than 48 hours ago), we went to work right away and reached out to our own mold remediation company, who visited your apartment and did not find any mold throughout your apartment, nor did he notice a cat pee odor in your child's bedroom. As this visit was just yesterday, I'm still awaiting the comprehensive report, where our remediation company will provide us with a quote to do a deeper clean of your duct system within the Air Conditioning. As we discussed yesterday, once I receive that quote, I will contact you to schedule the cleaning. Additionally, our professional flooring company visited your apartment yesterday and emailed us the findings. They confirmed your flooring throughout was just installed in September and as per his email, found no cat urine smell in your bedroom as per his email. Numerous staff members have visited your apartment and confirmed they could not smell the cat urine you have described.  We strive to provide a comfortable and safe living environment for all our tenants. We regret that we didn't meet your expectations, and we'll work on improving our services based on your feedback. Thank you for bringing these matters to our attention and we will continue to work with you to remedy the situation. Thank you and we'll be in contact shortly.

Hello Nathassia!Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. We're glad to hear that you're happy with your experience with our team and services. Your kind words about Kelly, Shannon, Anthony, and Santos are greatly appreciated. We're here for you anytime!

Hello Ana Clara Mattos, Thank you for your wonderful review and the 5-star rating! We're glad to hear that you're enjoying your new home and that our team has been able to assist you effectively. Your feedback about the closet space and storage is noted. We're happy that you chose our community and we look forward to continuing to make your experience a great one.

Hello Captain Doug Kelley, We appreciate your positive feedback! It's great to hear that you found our service professional and efficient. Your satisfaction is our top priority. Thank you for choosing us and we look forward to serving you again in the future.

Hello Badrinarayana!We're so glad to hear that your move-in experience was smooth and enjoyable, thanks to Kelly and Shannon. It's wonderful to know that their assistance made the process easier for you. We're equally happy that you're loving your new apartment at IMT Bela Sera. Welcome to your new home, Badari!

Hello Channelle Ananda, thank you for the 5-star rating! We're glad to see your positive feedback. We look forward to serving you again in the future.

Hello Jessica Thibault, We appreciate your positive feedback about your experience with us at BelaSera. It's great to hear that our team, especially Shannon, has been helpful throughout your move-in process. We're glad that you're enjoying your new apartment and feeling safe in your neighborhood. Your recommendation means a lot to us. Thank you for choosing to make BelaSera your home!

Hello Louisette Louifaite, Thank you for the 5-star rating! We're glad to know you had a positive experience. We appreciate your support and look forward to serving you again in the future.

raul pedron, Thank you for your review of IMT BelaSera at Forest Hills! We are glad you have had a pleasant experience in our community and our team has been "putting you first” with their customer service. Thank you for calling IMT BelaSera at Forest Hills your home. We appreciate your residency with us.

Hello Bryan Ruvolo, We're so glad to hear that you're enjoying your experience with us. Your positive feedback truly means a lot. Thank you for taking the time to share your thoughts and we appreciate you!