Reply from Vecino Del Mar
Nov 4, 2024 9:44 am
Thank you for taking the time to share your feedback regarding your experience at our property. Regarding the moving fees, the $200 charge for moving in and out is a standard policy that can occur during the moving process. We understand that this may seem inconvenient, but it is essential to maintain the integrity of the building. Our records indicate that this policy was not followed on multiple occasions during your time here.As for the cleanliness of the common areas, the floors are vacuumed weekly, and our cleaning schedule can vary to address emergency situations that may arise. We are committed to maintaining a clean environment, and we take all feedback seriously to improve our services.If you encountered issues with receiving important notifications via email, we encourage you to bring these matters to management's attention promptly. We also post notices in the elevator to ensure that all residents are informed.We appreciate your feedback, and we hope to improve your experience in the future. If you have any further concerns, please feel free to reach out directly.