DO NOT LEASE HERE This is a mafia organi ...
DO NOT LEASE HERE This is a mafia organization. I should have trusted the terrible reviews they already had before applying (also check Yelp). I visited the building, received a formal quote and decided to apply. And so the nightmare begins:
1. They accepted me as a tenant but they initially by mistake gave my unit to someone else and were asking me to move 2 weeks later to a different one. After complaining for a week, they ended up giving me back the unit I applied for.
2. The lease to sign were 24 documents (the lease is a 64 page document, picture that). It includes an infinite number of hidden fees that were never mentioned and were not included in the quote such as: monthly billing fee, car registration fee, cleaning fee (?) and many others.
3. On January 26th, Steven Barg the from the leasing office wrote on an email to me: 'If you would rather lease at another community, I can start the process for refund of your application fees?' I inmediately replied ‘yes, please cancel my application and let me know when can I expect the reimbursement of the fees in my account’
4. I kept calling and writing them until, almost 2 weeks later, I get from Yazmine Herrera, Property Management: 'Unfortunately that is not an option as we do not refund cancelations'. I showed her Steven Barg’s email where HE IS THE ONE offering me the reimbursement of the fees, and she just replied back (in 4min): ‘Correct there is a process. However due to the terms of you canceling your application this is not an option we may provide’
5. In the end I was contacted by the Property Manager, Maggie Ramos, saying that the request has been escalated and after further investigation (escalated and further investigation took them 20min), they were not refunding anything. I am initiating legal actions now.
Bonus track: there is a new construction -building- starting in a couple of months right next to this one, which will definitely finish the quiet of the neighborhood and you will have all the amenities (pool, open areas, etc) full of dirt and construction noises for at least 2/3 years.
This is a mafia organization. Run.