Crest at Pinecrest Apartments

I was helped by the front desk receptionist named Sergio he was very polite and helpful

6 Month update - please read the reviews and when you take a tour ask them what their employee turnover rate and resident occupancy rate it is. This is not usually something many people think about, but in the last two years of being open I think there is room for concern when management has changed more than once. I would not have a problem with this had this been communicated to the community when change in management has occurred. It would be great to know who is actually staff. The lack of communication and responsiveness from management I will say needs improvement, but the community is beautiful and somewhat well kept. We have had a fire incident and a few crime problems, but I will give prior management and current management kudos they handled them very well and when information was needed they did provide updates. I will say document everything in writing because as management changes and certain approvals are needed you will need to have them in writing to pass along to new management(lesson learned). In the past 6 months there has been several issues that we have encountered and for the amount you pay honestly just have to decide if the views and location are worth it. I would like to see more community events especially coming up to summer with all the great amenities the building has to offer they could hire a resident coordinator to help assist with these plans and attract more residents to interact and enjoy the building amenities. This would be best for community engagement and help us get to know the staff members. Please ensure you do your research and ask to view your apartment and please do not hesitate to reach out and clarify any questions you have before making your decision. With some minor improvements I can see this community moving in a better direction, but let’s see what is in store for the next 6 months and I will provide an update. New photo added for updated view. Please do not hesitate to ask me more. Just moved in to Crest at Pinecrest - If you want the views and experience of downtown, but do not want to stay downtown definitely come to crest at Pinecrest. You have all of the great amenities and views to go along with them. Guest parking - not many spaces, but they are working on it. No Valet trash - not a problem you have plenty of ways to discard of your trash and each floor has trash chutes so that is definitely not a problem.  Residents- everyone here has been friendly and helpful. Amenities - only downside is the work area/social room does close at 10pm Est so if you want to get out your apartment for studying or late night work sessions unfortunately they close at 10. That does not take away from home amazing the amenities are and they are never crowded. Cleanliness- OMG spectacular the team does a wonderful job to ensure daily that all areas are clean I am super happy about the cleanliness of the apartment. They definitely welcome dogs you will see several areas to walk your dog and they keep the areas clean. I used an apartment locator to help find my home at Crest and Lucia was amazing at coordinating everything for my sister and I. Leasing agent Rosie is top tier she ensured my sister and I had everything we needed and answered all of our questions throughout our process. Without Rosie and Lucia I am not sure I would have chosen Crest at Pinecrest to be my next home. Liz on the management team is fantastic as well after a few issues on Move in Liz made sure everything was up to par and I appreciated that as I moved from another city and she ensure my apartment met all of my standards along with hers and continued to provide excellent customer service throughout. If you do decide to look at Crest at Pinecrest please ask for Rosie or Liz or even Elizabeth these ladies will ensure you are will taken care of with smiles and a warm welcome. You may not get the customer service from everyone on staff, but these ladies and their concierge team(Josh and Juan are the freaking best!!!) will take great care of you!

5th Avenue concierge is great

5th Avenue concierge Earnst has been amazing, very helpful and very nice. Extremely cheerful every morning. Definitely need to keep him here!

I wonder? The TV in the Pool área are functioning ? None of them were working . I hope they will for Sunday. Hopefully. The person in the front desk know which control belong to each TV. Last time, they gave me 3 control to see which one work in my design area. At the end , neither of them worked.

Jorge the 5th Avenue concierge helped me with everything I needed. Thank you.

What an amazing staff and property! I was lost and the Supervisor of maintenance Manny help me find my way and made me feel at home. 😊