Lantower River Landing

Natalia, at Riverlanding is a GEM. She answers emails fast, addressed all of our questions and concerns, and helped us transfer from our 1 bedroom unit to our new 2 bedroom unit as smoothly as possible. She’s is very professional, reliable, and if you ever need someone to help you while looking to move in Riverlanding, ask for her!!

We are currently residents of this building and have been for a few years  at this point and the management team has unilaterally decided to remove our residents-only building -confined dog park with no safe replacement and have disregarded the SAFETY concerns of DOZENS of residents who responded to the announcement with our valid concerns. The only option given to pet owners has been to use a public patch of grass that has no security and no guarantee that only residential dogs are able to use it - this puts residents at risk as we live in an area where safety at night is a large issue and dogs at risk for being exposed to outside dogs that have not been approved by our building intake process. I am one of many women who obviously has to take my dog out at night and no longer feel safe doing so. There have been people jumped and mugged in this area for taking their dogs out on walks not within the confines of our building (one of our friends was stabbed outside of a neighboring building recently and needed to be hospitalized; there was a shooting after an altercation between two people near the behavioral health hospital down the street last week, etc.) and the building should not be actively putting residents in danger by removing an amenity of an enclosed dog park - an amenity that was a large reason many dog owners chose to live in this building. There is also an increased risk of health issues for our dog now that she may be exposed to diseases and unvaccinated animals. Myself, along with many other residents, have called, emailed, and reached out countless times and have received no response to our concerns or any solutions to address any of the mentioned issues above. I have loved living here, but at this point I cannot recommend this building as they no longer care about the safety of our residents and their pets. The new management team (Greystar) has taken the lazy way out and is choosing to skimp on maintenance (which pet owners pay an extra monthly fee for, mind you) and put their residents at risk.

Everything about this this apartment complex is absolutely amazing. The leasing and office staff is beyond helpful and always willing to help. I love the environment, the views, and overall feel of the place. Couldn’t recommend  this apartment complex enough.

My review is based on having lived at Riverlanding west tower for 1.5 years. Note that the majority of the positive reviews are not from residents, but from people who tour the property and asked to leave a review (I was one of them).  I'm writing this at 4:45AM after being awakened by the garbage truck slamming dumpsters outside. My major issue is the amount of noise at night which has made me very sleep deprived with ongoing headaches for the past 8 months.  Noise comes from: 1. Construction done on the Dolphin Expressway in the middle of the night usually until 1am- 4:30am. As per my call with the City, the State (FDOT) is responsible for the project which is going to last a few years, and they are not subject to Miami noise ordinance. 2. The garbage truck comes daily typically between the hours of 3AM-6:30AM, including weekends and bangs large dumpsters below our windows. I've complained multiple times to the management and the city. Nothing done. 3. The boat drawbridge makes a ringing sound whenever it goes up, about every 10 min even in the middle of the night especially on weekends. Boats with loud mysic pass by at night. 3. The vehicles stopped at the drawbridge will begin honking when the bridge is up for more than a few minutes. 4. Planes, airport is just down the road. 5. Construction of another highrise will begin soon across the street.  Another thing to consider is traffic where sometimes you can get stuck at the parking garage intersection for 10-20 min trying to pull into the building due to mall and drawbridge traffic backlog. Management is another major issue. It is difficult to get them on the phone and it can take days or weeks to get a response via email with constant follow up. They are friendly but seem to have alot on their plate. Payment of rent is done online and it can sometimes include frivolous charges which you don't know about until they post on the 1st. Since rent is due by the 3rd, and you cant get it taken care of that fast, you have no choice but to pay them (and then fight to get reimbursed). If you don't, you are charged a late fee equal to 10% your rent and sent an eviction notice. My rental renewal increased ~30%. As soon as I gave intent to leave, my apartment went up on the website for $200 LESS than my current rent! I decided to buy a condo instead but still needed a place to live until that was ready. It was a whole fiasco for 1 month of back and forth emails trying to get them to rent it to me at the new advertised price, which they eventually did. Btw, my exterior balcony glass is so dirty I can't see out of some areas. It hasnt been cleaned since I moved here. Other costs to be aware of, the gym is so bad so you need to go somewhere else, must buy rental insurance, and this zipcode made my car insurance go up $150/month. For the positives, the apartments themselves are beautiful and modern. The appliances work well and I have no issues with the actual apartment aside from some minor things like the living room not having blinds, some bugs and the loud A/C. Maintenance staff is good, security seems adequate, and the amenity areas are kept clean.

We’re going on 3 weeks without a functioning elevator in the east tower.

The people at the rental office were really helpful in securing an apartment at Lantower River Landing.  Andre and Moreno both went above and beyond what was expected of them.  They assisted me with every little detail of moving in, including explaining the upfront payment, arranging a last-minute move-in time, and staying late at the rental office to give us the keys to our new apartment.  They were very amiable, highly professional, and responsive. Having said that, I wholeheartedly endorse a new system for responding to customer support phone messages.  Before signing the lease on the apartment at Lantower, I made multiple calls, sometimes 3 times in one day, to the number listed on the website.  The answering service personnel consistently provided me with excellent customer service and informed me that a representative from the rental office would get in touch with me.  They even coded the messages as "Urgent"  However, that was never the case.  I never received a return call.  I recommend dedicating a person to handle the phone messages from the answering service. I was worried that I wouldn't be able to rent the apartment, which was extremely stressful, unpleasant, and unsettling.  Particularly because we were moving from Houston to Miami.  I felt so much better once I spoke with Andre at the rental office.  Andre is fantastic, a credit to your organization, and someone who should be commended for his efforts.

Just moved in everything went extremely smoothly thanks to Andre at the leasing office

Just want to start off by saying river landing is the place to be, you have all type of shops and restaurants next to you, it’s always super clean and lots of security amenities are awesome! Not to mention Andre in leasing helped us thru the whole leasing process and managed to get us approved in less than a week. If I were able to give this place more than 5 stars I would.

Lives here for more than 3 years, great place, great atmosphere. If you need any help just ask natalia or Matteo they are amazing helpers.

UPDATE as of Feb 2024: I have been a resident for 3 years snd management has turned over 4 times. The building was recently purchased by Greystar, and Yanely and Natalia (new management) have been a complete DISASTER. First of all, they are racist and don’t speak to black residents when they see us in the community. And they claim to make “upgrades” to the community but everything has gone downhill.
We used to have weekly community events but since Yanely and Natalia joined we haven’t had any - just unattractive discounts to stores in the building.
Broken elevators continental be an issue. This is a 20+ story building and currently only 2 out of 3 elevators in the east tower work (for the past 4 days!!)
The 14th community floor is run down and filthy. Furniture and gym equipment is deteriorating, broken and dirty. Yanely claims to make upgrades but instead they are closing the dog park and forcing hundreds of dogs to use a small patch of grass outside on the first floor. I live on the 15th floor, so now I have to travel 14 flights of stairs to take out my 2 dogs. Instead of keeping the area clean; they are totally inconveniencing the residents.
There are much better apartments in the areas don’t trust this place!
This place is a scam, and it is true that they ask for 5 star reviews at community events. When you tour, make sure you ask the leasing office about the DETENTION CENTER (yes, you read that right) that is literally walking distance from the building and visible from east tower apartments. But somehow they want to charge existing residents another $500-600/month in rent for absolutely no enhancements? This neighborhood nor building justify the rent prices. Before you move in, a few things to consider:
- daily fire alarms throughout the week so do not move here if you work from home
- the elevators break down frequently. I’ve had friends/neighbors stuck on the elevators several times and management was unwilling to make it right by them
- ineffective security: they sit around on their phones and don’t do any actual work
- no concierge: we used to have dedicated staff but now it’s just security guards and leasing staff at the desk who don’t ever answer the phone
- this place is littered with Airbnb and short term rentals who are loud and destructive
- filthy dog park: the park has a horrible scent that you can smell from yards away. I’ve heard dogs have gotten sick due to the lack of cleanliness at the park