I used to live here. We moved for differ ...
I used to live here. We moved for different reasons but the main reason was the indifference from the community management office to assist us with issues regarding the community. Our neighbors from next door used to fight at ANY time of the day. You could see them arguing in the hallways and hear them yelling and throwing stuff. It was draining and uncomfortable to live like that and we couldn’t stand it. I reached out to management and they told us to call the police, that there was nothing they could do. It happened for a whole year. The police told us they couldn’t do anything that it was a matter of the leasing office. So we had to gather videos of them arguing for management to assist us. They finally reached out to the neighbors a week before us moving.
The old tenants put a hold on our mail and we didn’t get our mail for over a month. That’s after they went to our apartment twice to ask for it which is another uncomfortable situation. I understand mail issues are not their responsibility BUT their lack of urgency for our safety is alarming. How did they get in? Ana asked me the same thing. How don’t they know????
I got trash thrown inside and next to my balcony and I also reported it to them and they said they couldn’t do anything about it because they didn’t know who did it. I spoke to Ana once again.
At one time, I was on my way home and saw in the news the community surrounded by the police. They closed the perimeter and entered the community looking for someone who supposedly committed a crime “outside” the community. We got home and police were searching everywhere with dogs and guns. SCARY.
I moved out and the post office is still messing up my mail. I changed my address last October to my current one and my mail and packages are supposed to be forwarded to me but for the second time they still delivered my package at the old address which is at this location. The new tenant left it at the leasing office and NOBODY KNOWS WHERE IT IS. Again, they couldn’t help me. I had to insist for them to try to help me but instead they got angry, especially Shanice, saying that it was not their responsibility that it was MY issue that I had to change my address. Which I explained I did. But she kept repeating the same thing. I talked to Daphne, Ana and Lazaro, the head of the office. He told me that yes, they had my package but he couldn’t tell me where it was because they couldn’t find it there. That he trusts his staff and didn’t know what happened. And that “unfortunately” the cameras are being updated so they were not recording that day they got my package. It is an unfortunate situation and frustrating that someone might be stealing other’s packages and that I have to still deal with them. I have taken action with authorities to resolve the matter.
Just BEWARE.