New Point Miami

The worst hotel of my life, the room full of humidity, leaky walls, broken lamps, having to bathe in the dark because the lights don't work, a shame. The bathroom flooded. The pool that they sell you in the hotel package is always closed or closed. Anything, and in the event of any problem, they treat you like that just when you are demanding what they sold you in the beginning. A total shame.

Staying here was an absolute mistake. Their pictures do not match at all what the place is like. I had some questions about my upcoming reservation and I called about 100 times and no one picked up or got back to me. I also emailed the and used whats app and they never responded. After our trip which was horrible and disgusting. They charged my card $100 for no reason. I called again a million times and when someone finally got back to me they told me I could be refunded since it was a pool fee even though the pool was completely drained. They told me to email them to request the refund. It has now been 3 months and I have sent over 30 emails and no one has responded to me or called me back. If you want a nice place to stay and a hotel that has a working phone number than this place isn't for you.

It’s not good. Dirty and smelly rooms. It's just a matter of luck,  It's a good room. The room I was in before wasn't bad, this time it didn't bother me at all.

The attention of the valet parking, excellent as well as the guys at the reception. In the rooms there is a lack of maintenance.

Everything very dirty with smells of humidity and food everywhere. Closed pool

It is the 2nd time I have stayed at the hotel but this time I was quite disappointed. Mid-December, pool closed, they never warned that it would not be available (I understand that it is winter for them, but with 26 degrees or more during the day, it is necessary for guests). The smell in the Lobby is terrible, a lot of smell of mold and humidity that they try to hide with perfume and it is not enough. Although the room had an incredible sea view, this time it left a lot to be desired. Also a lot of musty smell that gave me rhinitis, you can't open the window or turn off the air conditioning (under penalty of a fine of $5000), precisely so that humidity doesn't accumulate; The bathroom does not have its own extractor fan, it uses the AA one. The AA is set at 60 F (cold at night especially) and cannot be moved from that temperature. Sleep with the fleece on. The safe was open when we entered, with documents from a previous guest inside. Whoever did the cleaning didn't see that??? That's the problem, he almost didn't do it. Valet parking doesn't help either; The system for leaving and requesting the car is quite complicated, in addition to the time involved in waiting every time you need it (you have to calculate at least 15 minutes more for each movement). Weak this time, if it weren't for the excellent, truly remarkable attention of the morning receptionist (who was also there on 12/31) I would doubt very much whether or not I would return to the hotel. Rooms: Excellent view of the sea and spacious but with a lot of humidity and smell, without the possibility of regulating the temperature of the air conditioning and it does not even have good cleaning (it is charged separately and between guests it seems that it is not done conscientiously)
Nearby activities: Beach, La Gorce Park, Allison Island, Rowing Club,
Walkability: It is on Collins and with access to the beach, excellent location
Food & drinks: There are stores in the Lower Lobby of the hotel