Westgate on University

Before my family moved in, there was an issue. Scheduled move in date moved back because my brother went in to view an apartment on the 5th floor, the day came to pick up the key and he got a key for a 3rd floor unit. So a week had to pass for them to move in the original apartment on the 5th floor. One time I picked up my family for an outting, the house was empty, came back and found a toilet full of poop. The gates barely worked a full month during 2024. THEE ENTIRE YEAR!!! The complex app at one point allowed folks to reserve a grille and now you can’t. Regardless of all this, my family still decided to renew their lease. Just this month for whatever reason my mom’s payment failed, she contacted the bank and they said there was no attempt by Westgate or Westdale. She tried calling the leasing office with the bank on the phone to fix the issue but the leasing office refused to speak with the bank on the line. My mom had to pay a return check fee and the property manager waived the late fee, but now my family can’t make their free online payment. They now must be inconvenienced by a $4 fee to pay at CVS or whatever fee PNC charges for cashier checks/money orders. Also mind you, CVS says they can only take payments up to $2,999. The rent is $3120, not including renters insurance and utility bill. This is going to be hard year left with this complex. They said the gates would be open from 6a to 6p for deliveries and what not, now their closed. My brother attempted to reach Westdale and has yet to hear back from them. The leasing office claims they can’t do anything about not being able to do online payments. Granted there was 1 time my mom had a returned payment because an unexpected bill touched her account, but she paid that with no complaints. Find somewhere else to stay. $3,120 for a 3bedroom is too much to pay a month when you aren’t getting what you are paying for.

Long application process Front desk never answers the phone
Overall experience was very stressful
Horrible experience

I have family members that stay here, so I visit here now and then. The place seems very luxurious, and the staff is friendly. I would recommend it; my only issue was finding parking. They need to work on providing parking for visitors or guests.

In general everything was very good Mercedes helped us a lot with everything without a doubt she does an excellent job, 👌🏻 but the other girl Ekaterina Falina is supremely hateful terrible attention to the public on her part

Sindy's service was very good… a very nice and quiet place to live, I recommend it 100%

Is a very good place  to live   is you want to live good and relax ..

Very bad experience, I lived for a year, the dirty place, bad treatment by the management, I do not recommend anyone move to this place😵‍💫

Comfy living great amenities everything you could need located near by

This condominium is really disappointing, a friend of mine was rented there and had a very bad experience, her car was stolen and the facility was not responsible, the garbage rooms are always in terrible conditions, finally when she wanted to abandon the rental for these same reasons He fixed his apartment, leaving it in impeccable condition and when he returned to deliver it, they had torn the curtains in order to deduct his deposit and further fine him. I do not recommend anyone rent in this facility.