Palm Trace Landings Apartments

It was a terrible experience

Excellent because the service was very good, and the person who assisted me was very professional, clarifying every doubt about the contract and explaining each requirement.

The place itself is a great place to live; however, some of the people working in administration are very rude—not all of them, but some. Today, I had an interesting experience. My family and I were using the pool facilities for the first time in almost two years when I realized the bathroom was locked. I went to ask for the key, only to find out that the bathrooms were closed. I’ve worked in customer service for many years, and even when we were closed, I always treated clients and customers with respect. However, the staff member I spoke to had a terrible attitude. Even though I apologized when I realized they were closed and assured him I wouldn’t take much time, he responded rudely. He asked, “Are you a resident?”
I honestly wanted to respond sarcastically, saying, “No, I just came from another place to use your restroom,” but I kept my composure and simply answered, “Yes, sir.” He then told me that I should have a key that was supposedly given to residents when they moved in. However, I never received one. I even asked another resident, and they had the same issue, which made me realize he was probably lying.
At this point, I’m just disappointed. Every time I have a problem and go to the office, they never want to help. My take is simple: if you don’t like your job, find something else—don’t take it out on the residents by being rude.

Happy to live in Palm Trace for 6 years, they are always renovating, the staff is always very helpful, we have had the pleasure of working with Ana, Emily and Geo, they have provided time and attention to any situation. The location is great! I recommend it.

Amazing community to call home. Lots of amenities, food trucks and super nice events.

Been here since September! Have had a lovely experience and can’t recommend the amenities more than anything

My experience living here has been very pleasant, the place is quiet, my neighbors are very formal, I love the GYM, it has excellent common areas, its location is very good, they attended to my requests quickly.